Angela Caceres
Summary
I am teachable, welcome new growth and not afraid to work hard. Kindness costs nothing but can yield a whole lot and that is what is reflected in the way I work along with being helpful and assertive when I feel its needed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lab Assistant
HCA Palms West Hospital
Loxahatchee Groves, Florida
12.2024 - Current
- Performed phlebotomy procedures on patients of all ages (Newborn, Pediatric, Adult, Geriatric).
- Participated in continuing education programs related to phlebotomy techniques.
- Assisted in training new phlebotomy staff members on proper procedures for specimen collection, labeling and transport.
- Provided education to patients about phlebotomy procedures and answered questions as needed.
- Identified potential risks associated with phlebotomy activities and implemented strategies for mitigating them.
- Operate Processing area of lab which consists of receiving specimens from all areas of the hospital, utilizing Expanse software. Documenting any communications made to nursing staff. Print out surgical and CBN reports to view O.R. Stats and notify phlebotomists of stat collection needs and to make viewable the CBN labs to collect. Centrifuging blood specimens and transferring over to their respective departments to be analyzed. Creating hold orders as needed when specimen sent to lab with no active orders then must call nursing staff and document the need for orders on hold specimens. Place orders in Expanse system for outpatients and responsible for covering outpatient area. Answer any incoming calls to lab. Create and maintain communication bridge for the floor team lab assistants and other lab staff. Receive incoming calls for call outs and as needed adjust daily assignment for floor team lab assistants. Filter through 'No orders bin' and follow up call nursing staff to see if still needed. Faxing outpatient results to ordering providers as needed.
- Report to hospital floors outside of daily assignment as needed to assist with difficult draws called in by nursing staff.
- Assist my colleagues assigned to work on the floor with any difficult draws.
Phlebotomist/Specimen Collector
MedScan Laboratory
West Palm Beach, Florida
08.2024 - 10.2024
- Mobile work environment, when receiving incoming orders, created my schedule for the following day to ensure timely completion of orders within 24-48hour time span unless unavoidable obstacle prevented otherwise.
- Provided top-notch customer service in efforts to maintain good business relationship with facilities and patient rapport.
- Kept track of supplies and put in reorders on supplies when needed.
- Fulfilled bloodwork orders at Assisted Living, Memory Care, Independent Living Facilities as well as home visit orders.
- Charted completion of orders or reason for incomplete orders in mobile app, company binders at facilities, as well as sending a completion/incompletion notice emailed to management team for tracking purposes.
- Visited assigned facilities on their respective facility days regardless of orders to be filled at the facility, spoke with nursing staff to see if had any pending orders to be completed while I was there. Restock facility with necessary specimen collection supplies as needed.
- Performed venipunctures/blood drawing in appropriate tubes based on tests requested per Physician.
Patient Service Tech/ Phlebotomist
LabCorp
Wellington, FL
03.2023 - 08.2024
- Perform blood collections via venipuncture on all age groups.
- Perform drug screening collections.
- Data entry of patients order and patient information, entry of standing orders.
- Call Doctors offices for test clarifications/ supporting diagnose codes for tests as needed.
- Process billing information and collect payments when required.
- Prepare all collected specimens for testing and analysis by centrifugation, tube transferring, proper storing of specimens.
- Process specimen drop offs from patient.
- Perform administrative and clerical duties such as answering office phone, returning voicemails, maintaining fax filing and filing cabinet with daily logs, keep up with office site emails.
- Travel to additional sites when needed.
- Maintain patient and specimen information logs.
- Properly dispose of sharps containers and biohazard waste when necessary.
- Ensure supplies being used are not expired, maintain and stock supply room when supply orders are delivered.
- Monitor patients for any adverse reactions during blood draw. If patient has reaction, tend to patient accordingly per company SOP.
Medical Assistant
ENT and Allergy Associates
Wellington, FL
04.2022 - 03.2023
- Answered phones, scheduled appointments with the Doctors, Allergy Department and Audiologist.
- Managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with collecting patient histories and preparing patients for examinations or in office procedures.
- Use Autoclave to disinfect and sterilize surgical instruments used for in office procedures.
- Update patient charts as needed with lab results, imaging reports, new insurance and demographics, follow ups.
- Prepared collected specimens for lab send out/ fill out requisitions.
Phlebotomist Technician
LFB Plasma
Lake Worth, FL
12.2021 - 06.2022
- Enforce infection control and sharps disposal procedures to protect patients, co-workers and self.
- Sanitize work area after every patient to prevent contamination and spread of disease.
- Use aseptic techniques to maintain specimen integrity.
- Counsel patients to ease fears, explain procedures and enhance cooperation during blood draws and patient safety.
- Label patient samples/donation bottles, double-checking information for accuracy.
- Draw blood to collect donor samples for lab testing.
- Vein grading to check veins for suitability for donation.
- Utilize 17-gauge needles for venipuncture.
- Perform re-sticks as needed.
- Donor monitor for donor adverse reactions before, during or after donation process.
- Handled minor donor adverse reactions such as citrate reactions and hypotensive reactions.
- Documentation of donor adverse reactions/events.
Patient Care Technician
Career Staff Unlimited- Select Specialty Hospital
Lake Worth, FL
05.2021 - 12.2021
- Monitoring/recording patients vital signs and reporting critical/abnormal values to nurses.
- Frequent room rounding to check on patients and responding quickly to patient alarms.
- Collected biological specimens.
- Checking patients blood sugar via glucometer and capillary puncture when directed by nurse.
- Assist patients with activities of daily living, encouraging independent efforts from patients as often as tolerated by patient.
- Being a team player, assisting my co-workers as needed to get call lights answered, bathing, repositioning completed safely and timely.
- Assisting the code team with resuscitation efforts (chest compressions) and running to get additional equipment the team may need during life saving efforts as often as possible.
Patient Care Technician- Full Time
Delray Medical Center
Delray Beach, FL
11.2019 - 05.2021
- Monitoring my patients status of health through frequent room rounds and monitoring/recording patients vitals and reporting any critical/abnormal values to the nurses.
- Explaining and applying Hibiclens bath to patients preparing for next day surgeries or procedures, all contact patients, and those with Central Venous Catheters/ Ports, PICC lines and Dialysis catheters, etc.
- Keeping patients well tended to and comfortable with all their basic needs met.
- Using proper body mechanics to protect myself and my patients, using teamwork often to get a task done safely and properly.
- Being a team player and helping my co-workers on the unit floor to get baths and call nights answered.
- Maintaining and giving proper attention to my total assistance and incontinent patients, repositioning patients, and bathing as needed.
- Charting all vitals and interaction with the patient accurately and timely.
Cashier
Neighborhood Walmart
Palm Springs, FL
07.2018 - 10.2019
- Built a mutually enjoyable rapport with my customers, they have become weekly regulars at the store and to my register line, no matter how busy I get
- Always provide an unyielding kind, friendly attitude to all of my customers and they enjoy giving feedback on my customer service through store surveys
- I have assisted other cashiers with minor technical errors on their register which has in turn helped out a front end customer service manager on more than one occasion
- Proudly involved annually with fundraising for Children's Miracle network for Shand's Children's Hospital and given recognition and appreciation among members of management for being one of the top cashiers to raise money to reach our stores goal
Crew Member
Sonic Drive
Greenacres, FL
03.2018 - 06.2018
- Prepared variety of beverages and ice creams, expedited food, delivered food to customers, provided great customer service to every customer
- Operated headset and processed customers orders
- Trained new employees
- Cross-trained to able to assist in multiple areas of the store when needed
- Cleaned and washed equipment to maintain excellent functionality and productivity
Carhop/Cashier
Sonic Drive
Jamestown, TN
10.2017 - 02.2018
- Prepared variety of beverages and ice creams, expedited food, delivered food to customers, provided great customer service to every customer
- Operate headset and processed customers orders
- Cross-trained to be able to assist in multiple areas of the store when needed
- Operated drive-thru section of store and made sure to work quickly and accurately to get customers their orders in timely manner and kept the drive-thru timer in required range
- Offered customers nostalgic appeal by completing all work on roller skates, including balancing trays and delivering them out to customers
Cashier/ Sales Floor
Hobby Lobby
Royal Palm Beach, FL
11.2016 - 02.2017
- Hired on as associate to build inside of the store and fill store with product
- Using gained knowledge of stores planograms to set up and build aisles and put product in assigned departments
- Provide a quick, friendly checkout for customers while maintaining a balanced cash drawer
- Performed refunds for customers
- I loved being able to provide useful ideas to customers with craft projects and helped them to acquire all the supplies they needed
Education
Some College (No Degree) - Nurse Assisting
Palm Beach State College
Lake Worth, FloridaPhlebotomy
Chuck Shaw Technical Education Center
West Palm BeachSkills
- Team player
- Confident speaker
- Proficient customer service representative
- Typing
- Microsoft Office
- Email/phone etiquette
- POS systems
- Cash register operation
- Returns and exchanges
- Issue resolution
- Training and mentoring
- Patient advocate
- CPR Certified/ clinical experience
- Vital assessments
- Electronic medical records charting
- Capillary puncture
- Venipuncture
- Specimen collection
- Infection Control Standards
- Assisting patients with ADL's
Accomplishments
- Completed Nursing Aide Program 240 clock hours at Palm Beach State College
- Completed Phlebotomy program 75 clock hours at Chuck Shaw Technical Education Center including additional lab hours.
Certification
- Certified CPR/ Basic Life
- Certified Nurse Assistant
- Certified Phlebotomist Technician
Timeline
Lab Assistant
HCA Palms West Hospital
12.2024 - Current
Phlebotomist/Specimen Collector
MedScan Laboratory
08.2024 - 10.2024
Patient Service Tech/ Phlebotomist
LabCorp
03.2023 - 08.2024
Medical Assistant
ENT and Allergy Associates
04.2022 - 03.2023
Phlebotomist Technician
LFB Plasma
12.2021 - 06.2022
Patient Care Technician
Career Staff Unlimited- Select Specialty Hospital
05.2021 - 12.2021
Patient Care Technician- Full Time
Delray Medical Center
11.2019 - 05.2021
Cashier
Neighborhood Walmart
07.2018 - 10.2019
Crew Member
Sonic Drive
03.2018 - 06.2018
Carhop/Cashier
Sonic Drive
10.2017 - 02.2018
Cashier/ Sales Floor
Hobby Lobby
11.2016 - 02.2017
Some College (No Degree) - Nurse Assisting
Palm Beach State College
Phlebotomy
Chuck Shaw Technical Education Center