Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over 20 years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management.
Overview
20
20
years of professional experience
Work History
Logistics & Warehouse Supervisor
Sika
2018.09 - Current
Revised and developed procedures to reduce risk and achieve compliance.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Supervised warehouse operations by managing employees during shifts.
Oversaw daily operations and shipping and handling processes.
Promoted diligence and culture of safety for drivers and warehouse operations.
Maintained high levels of accuracy in daily operations.
Managed merchandise inventory transactions.
Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Resolved issues quickly to maintain productivity goals.
Analyzed and created reports to determine profit margins, trends and inventory levels.
Achieved on-time shipments goal by empowering employees to continued success.
Coordinated with other departments to maintain smooth and efficient product flow.
Managed internal operational standards and productivity targets.
Dispatcher
FASTMILE LOGISTICS
2016.01 - 2018.08
Establishing routes, assigning tasks to 15+ drivers, reducing merchandise damage, looking for solutions to increase efficiency, and solving customer complaints
Responsible for inbound and outbound routing
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment
Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution
Maintained customized services to existing clients to ensure client retention
Completed 30+ outbound customers calls per day to confirm delivery dates, time frames, addresses, and phone numbers
Trained additional staff in the dispatch department.
Business Services Supervisor
11th HOUR AT WDW SWAN AND DOLPHIN HOTEL
2015.01 - 2016.01
Provided consultation and assistance to customers during project development regarding print production process and made recommendations to facilitate project requirements
Coordinated and fulfilled printing and production services
Maintained and implemented a production work schedule for processing requests to ensure timely completion and availability of projects
Embraced the 11th hour brand by communicating the customer service vision, core values and We CARE model
Developed strategic plans and initiatives.
Performed all aspects of customer package distribution and shipping, including receiving, sorting, storing, messaging and delivering customer packages, accurately and on time
Maintained an accurate record of all received packages
Maintained work flow to ensure shipping and distribution goals are achieved
Processed and deliver packages within time lines
Maintained quality control standards to ensure work accuracy
Practiced and promoted established workplace safety standards
Drove specification, scheduling, status and review processes.
Performed all aspects of the First Response program for the internal Fleet equipment (if applicable), including (3) times weekly copier rounds, checking machines for service issues, placing service calls, maintaining and ordering supplies for copiers, and monthly meter reads.
Operations Manager
ELT EXPRESS INC
2013.01 - 2015.01
Directed the support services department
Analyzed internal processes and implement procedures and policy changes to improve operations, such as supply changes
Hired and supervised clerical and administrative personnel
Disposed of unclaimed property
Prepared operational reports and schedules to ensure accuracy and efficiency
Responsible for Payroll, Schedules, Customer Service, International Shipments.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Senior Customer Service Rep
FEDERAL EXPRESS
2005.01 - 2013.01
Kept records of customer interactions or transactions
Conferred with customers by telephone or in person to provide information about products or services
Determined charges for services requested
Solicited sales of new or additional services and/or products
Daily Cash handling of accounts
Issued receipts, refunds, credits, or change due to customers
Answered customers' questions and provide information on procedures or policies
Recorded totals of transactions.
Education
TECHNICAL CERTIFICATION - Accounting
IBC
san Juan, PR
01.1999
HIGH SCHOOL DIPLOMA -
Carvin High School
Carolina, Puerto Rico
01.1997
Skills
Quality Checks
Assembly and production
Warehouse Logistics
Order picking and processing
Cost Reduction
Report Preparation
Performance Improvement
Workforce Planning
5S methodology
Cross-Functional Teamwork
Timeline
Logistics & Warehouse Supervisor
Sika
2018.09 - Current
Dispatcher
FASTMILE LOGISTICS
2016.01 - 2018.08
Business Services Supervisor
11th HOUR AT WDW SWAN AND DOLPHIN HOTEL
2015.01 - 2016.01
Operations Manager
ELT EXPRESS INC
2013.01 - 2015.01
Senior Customer Service Rep
FEDERAL EXPRESS
2005.01 - 2013.01
TECHNICAL CERTIFICATION - Accounting
IBC
HIGH SCHOOL DIPLOMA -
Carvin High School
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