Angela Calderon
Haines City,FL
Summary
Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over 20 years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management.
Overview
20
20
years of professional experience
Work History
Logistics & Warehouse Supervisor
Sika
09.2018 - Current
- Revised and developed procedures to reduce risk and achieve compliance.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Maintained high levels of accuracy in daily operations.
- Managed merchandise inventory transactions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Resolved issues quickly to maintain productivity goals.
- Analyzed and created reports to determine profit margins, trends and inventory levels.
- Achieved on-time shipments goal by empowering employees to continued success.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed internal operational standards and productivity targets.
Dispatcher
FASTMILE LOGISTICS
01.2016 - 08.2018
- Establishing routes, assigning tasks to 15+ drivers, reducing merchandise damage, looking for solutions to increase efficiency, and solving customer complaints
- Responsible for inbound and outbound routing
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment
- Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution
- Maintained customized services to existing clients to ensure client retention
- Completed 30+ outbound customers calls per day to confirm delivery dates, time frames, addresses, and phone numbers
- Trained additional staff in the dispatch department.
Business Services Supervisor
11th HOUR AT WDW SWAN AND DOLPHIN HOTEL
01.2015 - 01.2016
- Provided consultation and assistance to customers during project development regarding print production process and made recommendations to facilitate project requirements
- Coordinated and fulfilled printing and production services
- Maintained and implemented a production work schedule for processing requests to ensure timely completion and availability of projects
- Embraced the 11th hour brand by communicating the customer service vision, core values and We CARE model
- Developed strategic plans and initiatives.
- Performed all aspects of customer package distribution and shipping, including receiving, sorting, storing, messaging and delivering customer packages, accurately and on time
- Maintained an accurate record of all received packages
- Maintained work flow to ensure shipping and distribution goals are achieved
- Processed and deliver packages within time lines
- Maintained quality control standards to ensure work accuracy
- Practiced and promoted established workplace safety standards
- Drove specification, scheduling, status and review processes.
- Performed all aspects of the First Response program for the internal Fleet equipment (if applicable), including (3) times weekly copier rounds, checking machines for service issues, placing service calls, maintaining and ordering supplies for copiers, and monthly meter reads.
Operations Manager
ELT EXPRESS INC
01.2013 - 01.2015
- Directed the support services department
- Analyzed internal processes and implement procedures and policy changes to improve operations, such as supply changes
- Hired and supervised clerical and administrative personnel
- Disposed of unclaimed property
- Prepared operational reports and schedules to ensure accuracy and efficiency
- Responsible for Payroll, Schedules, Customer Service, International Shipments.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Senior Customer Service Rep
FEDERAL EXPRESS
01.2005 - 01.2013
- Kept records of customer interactions or transactions
- Conferred with customers by telephone or in person to provide information about products or services
- Determined charges for services requested
- Solicited sales of new or additional services and/or products
- Daily Cash handling of accounts
- Issued receipts, refunds, credits, or change due to customers
- Answered customers' questions and provide information on procedures or policies
- Recorded totals of transactions.
Education
TECHNICAL CERTIFICATION - Accounting
IBC
san Juan, PR01.1999
HIGH SCHOOL DIPLOMA -
Carvin High School
Carolina, Puerto Rico01.1997
Skills
- Quality Checks
- Assembly and production
- Warehouse Logistics
- Order picking and processing
- Cost Reduction
- Report Preparation
- Performance Improvement
- Workforce Planning
- 5S methodology
- Cross-Functional Teamwork
Timeline
Logistics & Warehouse Supervisor
Sika
09.2018 - Current
Dispatcher
FASTMILE LOGISTICS
01.2016 - 08.2018
Business Services Supervisor
11th HOUR AT WDW SWAN AND DOLPHIN HOTEL
01.2015 - 01.2016
Operations Manager
ELT EXPRESS INC
01.2013 - 01.2015
Senior Customer Service Rep
FEDERAL EXPRESS
01.2005 - 01.2013
TECHNICAL CERTIFICATION - Accounting
IBC
HIGH SCHOOL DIPLOMA -
Carvin High School