Angela Calderon
Chula Vista,CA
Summary
Results-driven medical front desk/back office professional with over 12 years of experience in fast-paced healthcare settings. Demonstrated ability to provide exceptional patient care and administrative support. Skilled in managing patient records, scheduling appointments, handling insurance verifications, and medical scribing for providers. Proficient in using the Athena Health EMR system and multi-line phone systems while effectively multitasking.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist/Medical Assistant
San Diego Arthritis Medical Clinic/Morrison Multi Specialties
01.2015 - Current
- Greeted and checked in patients, ensuring a warm and welcoming atmosphere
- Check in/Check out patients for Rheumatology/Podiatry/Radiology/Physical Therapy appointments
- Via athenaNet EMR system
- Answered, assisted, directed calls on a multi-phone line system
- Distributed phone and patient portal messages to designated staff
- Retrieve prior authorizations for patients scheduled for in house services and verify patient's insurance eligibility for each visit and service
- Knowledgeable of HMO and PPO insurances
- Scheduled patients for consultations, follow ups, injections, radiology, and physical therapy services
- Managed the medical records department; faxing/receiving/transferring of medical records, while under HIPPA regulations
- Obtained payments for self-pay patients, outstanding balances, and co-pays
- Maintained patient records by accurately updating personal information, medical history, and insurance details
- Managed incoming and outgoing mail, distributing correspondence to appropriate staff members
- Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic
- Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
- Resolved scheduling conflicts or patient's issues promptly to minimize disruptions in patient care
- Coordinated referrals for specialist appointments based on physician recommendations
- Managed waiting area cleanliness by tidying up magazines, wiping down surfaces regularly, and ensuring a comfortable environment for patients
- Trained new front desk receptionists on office protocols and customer service best practices
- Developed and maintained positive relationships with patients, ensuring their comfort and satisfaction throughout their visit
- Took vital signs such as blood pressure, height/weight, temperature, pulse rate, and respiratory rate accurately
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Medical Scriber for providers, accurately documenting diagnoses/assessments, treatment plans, prescriptions, and follow-up instructions
- Ordering/Prescribing patient's medications
- Prepping/Obtaining lab and radiology results via EPIC/Sharp, Imaging healthcare specialists, Quest, and Labcorp, etc prior to patient's visits
- Collecting blood and urine specimens for in house testing and/or shipping blood specimens via FedEx or UPS for outside testing
- Administered injections via subcutaneous and intramuscular medications under the direction of healthcare professionals
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services and medications
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
- Knowledge of obtaining authorizations
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently as needed if short staffed
- Contributed to a positive work environment through effective communication with colleagues
- Aided in training new medical assistants on office protocols and clinical procedures
- Assisted with administrative tasks such as obtaining and filing documents/results or processing paperwork to obtain prior authorizations for biologics and/or infusions
- Closely monitored inventory levels of medications requiring special storage conditions
- Responded quickly during emergencies or urgent situations within the clinic setting
- Collaborated with the pharmacy department to ensure timely prescription refills for patients
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
- Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
- Counseled patients on lifestyle modifications such as diet, exercise, smoking cessation, or medication adherence
Point of Service Specialist/Patient Access Representative
California Pacific Medical Center/Sutter Health
01.2008 - 01.2010
- Conducted patient interviews to obtain registration information in the outpatient Lab, Emergency and Radiology departments as a floater
- Handled the admission, transfer, and discharge procedures of patients in the Emergency room
- Complete healthcare and insurance forms
- Obtain medical insurance information, Verify and print insurance eligibility
- Performed clerical duties such as data entry, answering phone calls on multi-phone line system, faxing, scanning, and copying
- Scheduled appointments in Radiology department and Women's center
- Responded to patient's questions about financial issues and payment options
- Collected co-pays for services
Education
Chula Vista Adult School
Chula Vista, CA12-2025
Skills
- Customer service
- Attention to detail
- Time management
- Appointment scheduling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Office organization
- Patient registration
- Insurance verification
- Multi-line telephone systems
- Punctual and reliable
- Medical records management
- Medical terminology knowledge
- Vital signs monitoring
- Clinical documentation
- Phlebotomy
- Specimens collection and processing
Timeline
Front Desk Receptionist/Medical Assistant
San Diego Arthritis Medical Clinic/Morrison Multi Specialties
01.2015 - Current
Point of Service Specialist/Patient Access Representative
California Pacific Medical Center/Sutter Health
01.2008 - 01.2010
Chula Vista Adult School
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