Angela Calloway
Chandler,IN
Summary
Patient-focus offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Mental Health Technician/Secretary
Deaconess Cross Pointe
Evansville, IN
12.2016 - 09.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Attended therapeutic educational group meetings and supported patients with guidance from RN or [Type] medical professional.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Did admissions and discharges
- keep dr orders up to date on nursing board
Customer Service
JCPenney
Evansville , IN
10.2011 - 09.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided back up for customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Starters Line
Rayloc
Morganfield, KY
07.1998 - 05.2004
- Tore down starter
- Clean starter parts
CNA
Union County Hospital
Morganfield, KY
01.1996 - 01.1998
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
Education
Nursing
ITT Technical Institute - Indianapolis
Newburgh, INHigh School Diploma -
Union County High School
Morganfield, KY05.1990
Skills
- Physical Condition Assessments
- Charting and Clinical Documentation
- Community Re-Entry Planning
- Community Mental Health Programs
- Behavior Observation
- Adaptability and Flexibility
- Interpersonal Skill Development
- Excellent Customer Service Skills
- Mental Health Care
- Crisis Resolution
- Administrative Support
- Coordinating Care
- Supporting Medical Patients
- Needs Assessment
- Team Meetings
- Medical Terminology Knowledge
- Patient Intervention
- Maintaining Safety Standards
- Safety Behaviors
- Medical Histories and Vital Statistics
- Pressure Gauges
- HIPAA Requirements
- Behavioral Health
- Patient Admission
- Nursing Assistance
- Medication Side Effect Knowledge
- Intake Assessment
- Admitting and Discharging
- Patient Interviews
- Inpatient Treatment
- Activities of Daily Living (ADL) Assistance
- Medical Records Requests
- Encouragement and Motivation
Timeline
Mental Health Technician/Secretary
Deaconess Cross Pointe
12.2016 - 09.2021
Customer Service
JCPenney
10.2011 - 09.2014
Starters Line
Rayloc
07.1998 - 05.2004
CNA
Union County Hospital
01.1996 - 01.1998
Nursing
ITT Technical Institute - Indianapolis
High School Diploma -
Union County High School
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