Angela Cambern
Hitchcock,TX
Summary
Dynamic operations manager with extensive experience in customer relationship management and performance improvement. Skilled in implementing training programs and process enhancements that drive service quality and operational efficiency, consistently achieving high customer satisfaction ratings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Custom Chemical Services
Hitchcock, Texas
11.2024 - Current
- Managed customer service team, enhancing client satisfaction and support delivery.
- Developed training programs to elevate staff performance and service quality.
- Implemented feedback systems to gather insights for process improvement.
- Coordinated with sales and production teams, ensuring seamless order fulfillment.
- Resolved complex customer issues promptly, maintaining effective communication.
- Facilitated regular meetings to address challenges and share best practices.
- Monitored staff performance to uphold customer service standards.
- Maintained knowledge of products and services to resolve complaints efficiently.
Operations Manager
Beyond Beaute Day Spa
09.2017 - 01.2023
- Established standards and goals, creating policies and procedures to align with business objectives.
- Provided support to employees in resolving guest-related issues and enhancing wellbeing.
- Created a relaxing environment for guests by addressing complaints and concerns promptly.
- Monitored and ordered professional and retail items to ensure proper inventory levels.
- Set sales targets for staff, conducting monthly meetings to motivate individual goal achievement.
- Achieved sales objectives across multiple locations by implementing necessary actions.
- Resolved daily operational issues, including bank deposits, register discrepancies, and scheduling errors.
- Developed operational strategies that enhanced efficiency across departments.
Production Supervisor
Protect Plus Industries
09.2015 - 08.2017
- Established standards and goals to enhance production efficiency and quality.
- Monitored production processes, assisting employees in resolving quality-related issues.
- Conferred with staff to discuss policies and ensure timely resolution of problems.
- Directed productivity methods while preparing attendance and safety standards.
- Recruited, hired, trained, and evaluated primary and supplemental staff, recommending necessary personnel actions.
- Reviewed government codes and developed compliant procedures to maintain facility safety.
- Provided initial response to medical issues involving personnel, ensuring prompt care.
- Set quality benchmarks and implemented policies to support production objectives.
Inventory Control Supervisor
08.2015 - 09.2015
- Monitored inventory levels in warehouse and Great Plains to ensure accuracy.
- Conducted audits to identify and resolve issues related to inventory controls.
- Established standards and goals, developing policies and procedures for inventory management.
- Trained data entry clerks on Move tickets and data entry processes in Great Plains.
- Prepared daily KPI reports to track performance metrics.
Administrative Assistant
02.2014 - 08.2015
- Executed data entry for manufacturing orders to maintain accurate records.
- Conducted audits of manufacturing orders to ensure compliance with standards.
- Generated daily scrap reports per plant supervisor directives.
- Facilitated ordering of office supplies to support operational needs.
- Assisted plant supervisor in various administrative functions to enhance workflow.
Director of Education Curriculum
Crosby Christian Academy
08.2011 - 05.2014
- Monitored student progress and provided assistance to resolve issues for students and teachers.
- Conferred with parents and staff regarding educational activities, policies, and behavioral challenges.
- Established educational standards and goals, while developing policies and programs for implementation.
- Prepared and maintained reports on attendance, activities, planning, accounting, and personnel.
- Recruited, hired, trained, and evaluated primary and supplemental staff, recommending personnel actions.
- Reviewed government codes to develop procedures ensuring compliance with safety and security standards.
Assistant Manager
Casa Ole
Baytown, TX
01.1999 - 02.2008
- Monitored compliance with health and fire regulations in food preparation and facility maintenance.
- Investigated and resolved complaints related to food quality, service, and accommodations.
- Scheduled and received food and beverage deliveries, verifying product quality and quantity upon receipt.
- Reviewed financial transactions, monitored budgets, and ensured authorized expenditures.
- Established personnel performance standards, scheduled staff hours, and assigned tasks effectively.
- Maintained records for government agencies regarding sanitation and food subsidies when applicable.
- Organized worker training programs, addressed personnel issues, hired new staff, and evaluated employee performance.
Education
High school diploma -
Robert E Lee High School
05.2001
Skills
Customer relationship management
- Staff training and coaching
- Performance monitoring
- Data entry and analysis
- Problem solving and resolution
- Conflict resolution strategies
- Team leadership and building
- Microsoft Office proficiency
- Client relations and retention
- Purchasing and procurement management
- Customer retention strategies
- Administrative support services
- Budgeting and finance management
- Workforce management strategies
- Industry trends analysis
- Interpersonal communication skills
- Talent development initiatives
Certification
- OSHA 10
- First Aid Certification
- CPR Certification
- Vistage Executive Coaching Courses
Timeline
Customer Service Manager
Custom Chemical Services
11.2024 - Current
Operations Manager
Beyond Beaute Day Spa
09.2017 - 01.2023
Production Supervisor
Protect Plus Industries
09.2015 - 08.2017
Inventory Control Supervisor
08.2015 - 09.2015
Administrative Assistant
02.2014 - 08.2015
Director of Education Curriculum
Crosby Christian Academy
08.2011 - 05.2014
Assistant Manager
Casa Ole
01.1999 - 02.2008
High school diploma -
Robert E Lee High School