Angela Cameron
Clearfield,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
JR Burton Contractors
08.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed payroll operations
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Collaborated on operational support tasks to achieve common goal.
Accounts Manager
America First Credit Union
02.2009 - 02.2014
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Responded to customer requests for products, services, and account information.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Specialist
Citibank
02.2005 - 06.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
Education
Associate of Applied Science - Medical Assisting
Ogden Weber ATC
Ogden, UT06.2003
Skills
- Staff Training
- Project Development
- Operational Efficiency
- Mac and PC Proficient
- Corporate Communications
- Policy and Procedure Writing
- Complex Problem-Solving
- Organization Skills
- High-Pressure Environments
- Time Tracking and Payroll Administration
- Networking and Partnership Development
Timeline
Operations Manager
JR Burton Contractors
08.2014 - Current
Accounts Manager
America First Credit Union
02.2009 - 02.2014
Customer Service Specialist
Citibank
02.2005 - 06.2009
Associate of Applied Science - Medical Assisting
Ogden Weber ATC
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