Angela Cammilleri
San Tan Valley,AZ
Summary
Proven Customer Service Specialist with a track record of fostering long-term relationships at Frontier Tattoo Company. Excelled in conflict mediation and staff training, significantly improving customer retention. Skilled in delivering personalized solutions and exceptional service, demonstrating strong communication and problem-solving abilities. Achieved consistent customer satisfaction and team efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Frontier Tattoo Company
06.2021 - Current
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Grocery Supervisor
Khoury's Market Place
04.2010 - 08.2015
- Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
- Implemented loss prevention strategies to reduce shrinkage levels within the department consistently over time.
- Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Orchestrated performance-oriented environment by closely supporting team members.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
High School Diploma -
Canyon Del Oro
Tucson, AZ05.1996
Skills
- Customer
- Problem resolution
- Complaint resolution
- Conflict mediation
- Good communication skills
- Client relations
- Staff training
- Sales closing
Certification
Blood Borne Patogens
Timeline
Customer Service Specialist
Frontier Tattoo Company
06.2021 - Current
Grocery Supervisor
Khoury's Market Place
04.2010 - 08.2015
High School Diploma -
Canyon Del Oro
Similar Profiles
Bryan TerryBryan Terry
Small Business Owner at Legend Tattoo Company LLCSmall Business Owner at Legend Tattoo Company LLC
Michael WalachMichael Walach
Tattoo Artist at Forge Tattoo Company LLCTattoo Artist at Forge Tattoo Company LLC
Serhat CosmusSerhat Cosmus
Tattoo Artist at House Of Fantasy Tattoo CompanyTattoo Artist at House Of Fantasy Tattoo Company