Angela Camp
South San Francisco,CA
Summary
Friendly and enthusiastic with years of specialization in . Able to learn new tasks quickly
and proficient in growing key customer relationships. Represent establishment with
friendly, professional demeanor at all times.
Overview
12
12
years of professional experience
Work History
Cashier
Whole Foods Market Inc
San Francisco, CA
01.2022 - Current
- Operated cash register for cash, credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card transactions to complete customer purchases.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Operated cash register to record transactions accurately and efficiently.
Telephone Operator
County Of San Mateo-San Mateo Medical Center
San Mateo, CA
03.1993 - 11.2004
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 300 calls per day efficiently while maintaining professionalism and upbeat tone.
- Maintained up-to-date knowledge of emergency call procedures.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Provided relay service for hearing-impaired users.
- Operated switchboard and routed incoming calls to appropriate departments.
- Operated digital paging system to notify recipients of incoming calls.
- Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
- Scheduled and coordinated conference calls and video teleconferences.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
- Received incoming calls and paged individuals and departments over PA system.
- Monitored automated systems for placing collect calls and intervened for callers needing assistance.
Education
High School Diploma - General
South San Francisco High School
Skills
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- PPE Compliance
- Interpersonal Communication
- Organization and Time Management
- Self-Motivated
- Data Entry
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
Additional Information
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Complete forms in accordance with company procedures.
Timeline
Cashier
Whole Foods Market Inc
01.2022 - Current
Telephone Operator
County Of San Mateo-San Mateo Medical Center
03.1993 - 11.2004
High School Diploma - General
South San Francisco High School