Angela Cantu
Plant City,FL
Summary
. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
22
22
years of professional experience
Work History
East Coast Operations Manager
Titanium Solar
05.2020 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Service Manager
Service Works Roofing
10.2017 - 05.2020
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Analyzed existing processes for potential cost savings initiatives.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed customer billing statements for accuracy prior to release.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored employee performance through key metrics analysis.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Billing Coordinator
BCH Mechanical
01.2015 - 07.2018
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Created and maintained accurate customer records in database system.
- Processed invoices, credit memos, and other financial documents.
- Researched customer account information to respond to inquiries and resolve disputes.
- Generated detailed reports on billing activity for management review.
- Coordinated with sales team to ensure accurate billing of customers.
- Developed strategies to reduce discrepancies in the billing process.
- Provided support for internal departments regarding billing inquiries.
- Maintained up-to-date knowledge of all applicable laws related to billing activities.
- Reviewed past due accounts and contacted customers for payment arrangements.
- Reconciled accounts receivable ledger against general ledger entries.
- Assisted with month end closing procedures related to accounts receivable activities.
- Conducted research and analysis of current billings policies and procedures, making recommendations as needed for improvement or changes.
- Prepared daily deposits of payments received from customers.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
- Managed daily workflow processes associated with invoice creation and distribution.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
Billing Coordinator
Air Mechanical & Service Corp.
02.2002 - 11.2012
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Provided support on audits of accounts receivable by gathering requested information from internal systems.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Answered customer inquiries regarding billings, payments, account status.
- Performed data entry into accounting software programs such as QuickBooks.
Education
Skills
- Front-Office Operations
- Customer Service
- Computer Savvy
- Lien Release
- NTO's
- Department Scheduling
- Excel
- Word
- PowerPoint
- Filing Liens
- COI's
- Billing (AIA and Standard)
- Accounts Payable
- Purchasing
- Notary
- Management Skills
- Organizational Management
- Performance monitoring
- Contract Management
- Staff Management
- MS Office
- Cultural Awareness
- Contract Administration
- Expense Reports
- Purchasing and procurement
- Vendor Sourcing
- Decision-Making
- Staff Development
- Project Leadership
- Project management abilities
Timeline
East Coast Operations Manager
Titanium Solar
05.2020 - Current
Service Manager
Service Works Roofing
10.2017 - 05.2020
Billing Coordinator
BCH Mechanical
01.2015 - 07.2018
Billing Coordinator
Air Mechanical & Service Corp.
02.2002 - 11.2012