ANGELA CAPURSO
East Hanover,NJ
Summary
Accounts Receivable and credit professional with 10+ years of experience in collections, credit risk management, and sales operations. Proven track record of reducing delinquent accounts, improving billing and credit processes, and supporting revenue through strong customer and cross-department collaboration. Experienced in team leadership, financial reporting, and resolving complex account issues in fast-paced B2B environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Accounts Receivable Lead
Tilcon NY
Parsippany, New Jersey
2024 - Current
- Managed delinquent customer accounts, ensuring timely follow-up and effective collection efforts to reduce outstanding balances.
- Supervised and directed two credit assistants, overseeing training, task assignment, performance evaluations, and daily workflow in accordance with company policies and procedures.
- Oversaw COD reporting and deposit allocation, ensuring accurate and timely posting of payments to the appropriate invoices.
- Conducted regular credit review meetings with the Credit Manager to address credit risks, collection challenges, and ensure appropriate recovery strategies.
- Prepared and delivered monthly credit and collections reports to support financial monitoring and management decision-making.
- Supported credit collectors with complex and marginal accounts, assisting with work orders and resolution strategies.
- Mentored and developed credit team members, establishing performance expectations, providing ongoing feedback, and implementing training plans to support professional growth and customer service excellence
Inside Sales
TILCON NY
Parsippany, New Jersey
01.2019 - 2024
- Headed a team to create efficiencies with Tax Exempt Certificates to reduce post job work orders
- Part of a team with Sales Manager and Billing Department that works to create streamline process prior to billing large problematic customers to enhance client relations
- Run reports and Analyze data to find pricing errors
- Process customer requests received via email and telephone, dealing directly with customers and sales team to resolve problems and provide solutions
- Import, verify, analyze pricing and cartage rates on sales orders as well as barge rates
- Maintenance and general support of sales systems and documentation for customer data
Sales and Customer Service Representative
FUTURE ELECTRONICS
Pointe Claire, Quebec, Canada
01.2018 - 01.2019
- Account Manager in a business-to-business (B2B) commission-based environment:
- Established, developed and maintained positive business and customer relationships
- Made proactive outbound sales calls to qualify leads and identify client needs
- Provided complete account coverage on tactical management of assigned account package
Marketing Support Representative
FUTURE ELECTRONICS
Pointe Claire, Quebec, Canada
01.2016 - 01.2018
- Coordinated and Supported all activity pertaining to purchase orders to suppliers
- Ensured marketing and service activities were completed within the process guidelines
- Purchase backorder management
- Managed inventory checks and expedited orders
Accounting Technician
JOURNEY FREIGHT
Kirkland, Quebec, Canada
01.2012 - 01.2016
- Oversaw and monitored collections and payments and customer and supplier communications
- Negotiated with suppliers and customers to resolve account issues
- Managed expenses by receiving, processing, verifying, and reconciling invoices.
- Managed core business activities including banking, bank reconciliation, invoicing, bookkeeping, scheduling
Subcontract accounting work
ACCOUNTANT, Self-Employed
01.2009 - 01.2014
- Managed clients’ core business activities including invoicing, bookkeeping, scheduling, payroll, inventory management, remittance of the goods and services tax (GST) and Quebec sales tax (QST)
- Prospected new clients for business development
- While attending McGill University Accounting program:
Proprietor
NETTOYEUR 4 COINS
Ile Perrot, Quebec, Canada
01.2007 - 01.2008
- Managed core business activities including invoicing, bookkeeping, scheduling, payroll, inventory management, remittance of GST & QST
- Launched and managed a successful family dry-cleaning business
- Supervised sales and marketing functions
- Optimized sales functions through customer feedback studies
Accounts Payable Manager, Sales Coordinator, Customer Service Representative
VISUAL PACKAGING SYSTEMS
St. Laurent, Quebec, Canada
01.1994 - 01.2006
- Coordinated and enhanced various sales and customer service programs
- Represented the company at industry conventions and trade shows, demonstrating and showcasing new products and services and provided post-convention lead follow-up
- Cataloged client files to readily identify upsell opportunities
- Received calls from representatives regarding key customer accounts and distributors to resolve problems and process accounts
- Assisted in monthly budget management and compiled data for the company monthly report
- Oversaw and monitored receivables, client communications, and preparation of bank statements
- Managed core business activities including invoicing, bookkeeping, and employee payroll
- Manufacturer of Packaging Machinery
Education
Bachelor of Arts - Financial Accounting Program
McGill University
Montreal, Quebec, Canada01-2014
Professional Studies Diploma - accounting studies
West Island Career Centre
Pierrefonds, Quebec, Canada01-2012
Skills
- Softwares: Apex, Salesforce, Material Quote, OnBase, Simply Accounting, Great Plains, Gateway, Outlook, Word, Excel, and PowerPoint
- Sales, Market Analysis and New Client Prospecting, Customer Service, Accounting, Bookkeeping, Payroll Management, Inventory Management, Budgeting
Certification
Frontline Leadership Certification - Frontline leaders in the day-to-day supervision of a team including communication, decision-making, managing conflict, and managing employee performance
Timeline
Inside Sales
TILCON NY
01.2019 - 2024
Sales and Customer Service Representative
FUTURE ELECTRONICS
01.2018 - 01.2019
Marketing Support Representative
FUTURE ELECTRONICS
01.2016 - 01.2018
Accounting Technician
JOURNEY FREIGHT
01.2012 - 01.2016
Subcontract accounting work
ACCOUNTANT, Self-Employed
01.2009 - 01.2014
Proprietor
NETTOYEUR 4 COINS
01.2007 - 01.2008
Accounts Payable Manager, Sales Coordinator, Customer Service Representative
VISUAL PACKAGING SYSTEMS
01.1994 - 01.2006
Accounts Receivable Lead
Tilcon NY
2024 - Current
Bachelor of Arts - Financial Accounting Program
McGill University
Professional Studies Diploma - accounting studies
West Island Career Centre