Angela Carlile
Aurora,CO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Toys"R"Us. Skilled in laundry equipment operation and exceptional customer service, achieving a consistent increase in customer loyalty. Excels in teamwork and problem-solving, significantly improving workplace efficiency and safety.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Laundry Attendant
WaveMAX® Laundry
02.2024 - Current
- Loaded and unloaded laundry equipment with care to avoid damage.
- Operated washing machines and dryers according to standard operating procedures.
- Reported any equipment malfunctions or safety hazards to management promptly.
- Folded and hung cleaned laundry items neatly for proper storage.
- Inspected garments for stains and damage before processing.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
Sales Associate
CDS
08.2001 - 11.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Security Officer
Securitas
04.1990 - 10.2004
- Investigated security incidents to identify root causes and prevent future occurrences.
- Utilized the NIST framework for creating policies and improving security infrastructure.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Utilized incident management software, tracking incidents and improving response efficiency.
Dietary Aide
Hospice Compassus
01.2000 - 09.2003
- Followed food safety protocols and guidelines to prevent contamination and foodborne illnesses.
- Prepared meals using specialized nutrition guidelines and recipes for specific dietary needs.
- Collaborated with dietitians and healthcare staff to develop and adjust patient meal plans.
- Provided compassionate and respectful service to patients, addressing dietary concerns and preferences.
- Utilized dietary management software to track patient meal plans and dietary restrictions.
- Kept all kitchen areas clean, tidy and free of hazards.
Sales Associate
Toys"R"Us
06.1988 - 04.1991
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
12th -
Faith Christain
Madisonville, TX05.1989
Skills
- Workplace cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Safety procedures
- Laundry equipment operation
- Load balancing
- Detergent and additive knowledge
- Sorting and transport
- Supply management
- Linens management
- Adherence to policies
- Folding techniques
- Guest relations
- Laundry equipment maintenance
- Laundry scheduling
- Efficient sorting
- Inventory tracking
- Laundry distribution
- Machine maintenance
- Chemical handling
- Equipment training
- Energy conservation
- Basic sewing
- Machinery operation
- Customer laundry
- Laundry sorting
- Linen folding
- Employee equipment training
- Housekeeping support
- Restaurant equipment maintenance
- Laundry room processes
- Professional folding
- Laundry folding
- Transport and sorting
- Laundry storage and distribution
- Detergent and additive expertise
- Laundry equipment settings
- Sanitization techniques
- Linen bin management
- Bin tracking
- Garment inspection
- Fabric care
- Customer service
- Problem-solving
- Excellent communication
- Teamwork and collaboration
- Folding laundry
- Relationship building
- Attention to detail
- Work prioritization
- Quality assurance
- Sorting
- Washing loads
- Flexible schedule
- Managing deliveries
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Affiliations
- Jaycees
- International Association of Administrative Professionals
- Lions Club
- Association of Information Technology Professionals
- American Institute of Certified Public Accountants
- Rotary International
- APICS – Association for Supply Chain Management
Certification
- Salesforce Certified Administrator
- For the occupation of Laundry and Dry-Cleaning Workers, there are not typically 30 distinct professional credentials highly sought after by employers due to the nature of the job, which often requires more hands-on training than formal certification. However, I can list a few relevant certifications and training programs that might be beneficial or occasionally requested in this field, .
Languages
Armenian
Full Professional
Timeline
Laundry Attendant
WaveMAX® Laundry
02.2024 - Current
Sales Associate
CDS
08.2001 - 11.2010
Dietary Aide
Hospice Compassus
01.2000 - 09.2003
Security Officer
Securitas
04.1990 - 10.2004
Sales Associate
Toys"R"Us
06.1988 - 04.1991
- Certified Professional Dry Cleaner (CPD) - Drycleaning & Laundry Institute.
- Salesforce Certified Administrator
12th -
Faith Christain
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