Summary
Overview
Work History
Education
Skills
Timeline
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Angela Carlson

Concrete

Summary

Administrative professional with proven track record in overseeing daily, weekly, monthly office operations and ensuring smooth workflows. Adept at managing different department work tasks. Strong focus on team collaboration and achieving results. Highly organized, adaptable to changing needs, and skilled in problem-solving, communication, and multitasking, detail oriented, self motivator with low need of supervision.

Overview

18
18
years of professional experience

Work History

Administrative Supervisor/Administrator - Business Operations/Bookkeeping Assistant

SB&C
09.2012 - Current
  • Supported administrative tasks, ensuring smooth office operations and communication flow.
  • Customer Service from Front counter to answering multi-line phone.
  • Maintained accurate records and files, promoting efficient information retrieval.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Gathered, organized and input information into digital database.
  • Entered figures using 10-key calculator to compute data quickly.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Process electronic and physical payment posting , daily cash balance and reconcile daily reports
  • Bankruptcies, Disputes, Legal Authorization Documents data entry process. E'Oscar electronic credit reporting processing
  • Assist in timely invoicing and check statements for clients.
  • Maintain Debtor database information
  • Review detail information on documents for different departments.



Assistant Store Manager

Quality Rentals & Sales
06.2007 - 09.2012
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Customer Service Database entry, Customer Application verification, Customer Service account maintenance
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintain delivery appointments for customers and store.

Education

No Degree - Basic Requirements, Computers

Burlington-Edison High School

Skills

  • Deadline oriented/Time management
  • Database administration
  • Cross-functional teamwork
  • Office management/ Operations
  • Training and coaching
  • Credit and collections
  • Data entry
  • Report preparation
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Reliability
  • Organizational skills/Detail oriented
  • Adaptability and flexibility

Timeline

Administrative Supervisor/Administrator - Business Operations/Bookkeeping Assistant

SB&C
09.2012 - Current

Assistant Store Manager

Quality Rentals & Sales
06.2007 - 09.2012

No Degree - Basic Requirements, Computers

Burlington-Edison High School

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