Angela Carr
Brooklyn
Summary
Human services professional with proven track record in client advocacy and support. Adept at navigating complex systems to ensure clients receive necessary services and resources. Committed to collaborative teamwork and adaptable to evolving client needs. Known for strong crisis intervention and case management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
New York Cancer And Blood Specialists
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Front Desk Receptionist/Insurance Coordinator
Bedford Stuyvesant Family Health Center
11.2021 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greet visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answer 80-100 calls per day .
- Scheduling patient appointments using ECW.
- Collected deposits, fees and payments.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Verify eligibility and benefits
- Send insurance claims & Pre-Authorization manually & electronically.
Family Support Specialist
Brookdale Hospital Medical Center
04.2019 - 06.2021
- Greeted Patients via in person or telephone
- Scheduling patient appointments.
- Updated clients insurance / Demographics in patients medical records.
- Reported child abuse/neglect in accordance with legal standards of mandatory reporter.
- Scheduled registration system using EPIC.
- Build solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Answer 60-90 patient calls per day .
- Resolved conflict and negotiated mutually beneficial agreements working with up to 100 clients per week.
Education
No Degree - Medical Assistant
New Age Training, Inc.
New York, NY12.2022
High School Diploma -
Boys And Girls High School
Brooklyn, NY06.2013
Skills
- Fast Learner
- First Aid/CPR
- Computer Savvy
- Superior Time Management
- Friendly Demeanor
- Medicaid
- HIPPA compliance
- Data Entry
Certification
- CMA - Certified Medical Assistant ,2022-present
Timeline
Medical Assistant
New York Cancer And Blood Specialists
01.2023 - Current
Front Desk Receptionist/Insurance Coordinator
Bedford Stuyvesant Family Health Center
11.2021 - Current
Family Support Specialist
Brookdale Hospital Medical Center
04.2019 - 06.2021
- CMA - Certified Medical Assistant ,2022-present
No Degree - Medical Assistant
New Age Training, Inc.
High School Diploma -
Boys And Girls High School
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