Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Carvallo

Austin,TX

Summary

Dynamic professional with extensive experience in event planning and project management at CMG. Proven track record of enhancing customer satisfaction and loyalty through effective communication and problem resolution. Skilled in scheduling and time management, with a strong ability to lead teams and deliver exceptional service and sales experiences.

Managed all speaker,employee and VIP Travel arrangements.

Overview

48
48
years of professional experience

Work History

Travel & Event Coordinator. Sales Manager Products

CMG
Austin, Texas
09.2002 - 08.2024
  • Planned, scheduled all travel arrangements for 50 vip executives.
  • Organized transportation for 120 attendees.
  • Organized hotel rooms and parking for 25-50 attendees, each conference.
  • Coordinated efforts across 6 teams to ensure flawless event delivery.
  • Coordinated schedules and timelines for events. Coordinating with 11 departments daily at 4 day events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.
  • Led 4 cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
  • Pioneered adoption of virtual event platforms, expanding audience reach amid global travel restrictions.
  • Enhanced brand recognition, executing promotional events that aligned with corporate marketing strategies and goals.
  • Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
  • Enhanced attendee experience by coordinating seamless registration processes for large-scale corporate events.
  • Streamlined vendor selection and negotiation, ensuring high-quality services while adhering to budget constraints.
  • Negotiated with venue owners to secure prime locations, aligning with event size, type, and attendee expectations.
  • Achieved notable cost savings by establishing strong relationships with suppliers and negotiating favorable terms.
  • Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
  • Boosted team efficiency with implementation of cloud-based event management system, facilitating real-time updates and collaboration.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
  • Cultivated portfolio of successful events, from intimate workshops to expansive trade shows, each tailored to meet specific client needs.
  • Trained and supervised event staff to complete tasks on time.
  • Coordinated travel and accommodations for event attendees.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Monitored and controlled event expenditures to meet budgets.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Attended industry events and conventions to expain sales opportunities.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Customer Service Manager

CMG
Austin,Texas
03.1997 - 05.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Nordstrom Longcombe Manager, Bay Area and Professi

Lancome Cosmetics
Bay Area California
08.1990 - 02.1994
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

. I educated within the skin and cosmetic label, educated on aesthetic knowledge and training, trained T to sell product, manage team on all special events and sales, managed all product, ordering shipment and deliveries to Nordstrom’s stores.

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed senior-level personnel working in marketing and sales capacities.

Salon Manager, Owner, Professional Makeup Artist

Preston Wynne Day Spa
Saratoga, CA
08.1985 - 03.1994
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.

Professional Make up Artist and Aesthetician

Angelique Cosmetics
Southern California
06.1984 - 03.1987

I was a professional wedding and film make up artist. Did regular and permanent make up artistry. I sold my own cosmetic line to my customers. I coordinated all aspects of their wardrobe, cosmetics, hair, floral, wedding events for their magical day. I would work with most clients from their engagement until their completion of vows.

Other clients, I would simply do professional make up artistry for a film, television, commercial, and fashion shows.

Sales/advertising Manager Fashion Show Coordinator

Southern Cali Asso.
08.1982 - 05.1987
  • Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.

Model

Self Employed
U.s.a.
08.1976 - 08.1987

I did modeling from the time I was four years old until 1987. I primarily did fashion show runway modeling work. I also did TV commercials, newspaper and magazine advertising photo shoots. I coordinated models from three agencies and choreographed my own tea room fashion shows, and professional runway fashion shows. During the shows I was in charge of hiring, training models I was in charge of coordinating merchandise from Stores to be placed in the shows. I was responsible for all merchandise going to and from stores being marketed and sold, I was responsible for keeping all the bookwork of those sales and returning all inventory back to correct store owners. I was responsible for coordinating the entire event, including its marketing and advertising campaigns. I organized with restaurants and other venues who hosted our event. I did my own fashion advertising and choreography with models and stores from 1982 through 1989. Most of this work was on a part-time basis because obviously at this age I was going full-time to school.

  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
  • Secured repeat bookings through outstanding professionalism and versatility.
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
  • Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
  • Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.
  • Gained exposure for smaller businesses by modeling for local boutiques and designers, ultimately increasing their sales.
  • Negotiated contracts with modeling agencies to secure favorable terms, ensuring balanced workload.
  • Modeled wide range of apparel for online catalogs, contributing to increased online sales.
  • Adapted to diverse modeling requirements, from runway to print, showcasing versatility.
  • Streamlined wardrobe changes during fashion shows to maintain event schedules, minimizing delays.
  • Fostered positive relationships with designers, makeup artists, and photographers, creating collaborative work environment.
  • Bolstered designer profiles at charity events by representing their collections, contributing to their public relations efforts.
  • Contributed to team brainstorming sessions for marketing strategies, bringing model's perspective to promotional efforts.
  • Contributed to significant media coverage by participating in interviews and public appearances.
  • Executed detailed skin care routines to maintain photogenic appearance, supporting high-quality campaign outputs.
  • Led workshops for aspiring models, sharing industry insights and practical tips for success.
  • Supported new designers by modeling in debut shows, helping to launch their careers.
  • Posed for photo shoots to showcase clothing designs and accessories.
  • Walked runways to introduce new collections.
  • Modeled in editorial shoots for fashion magazines.
  • Appeared on TV commercials to promote consumer goods.
  • Worked with hair and makeup artists for beauty campaigns.
  • Stood for fitting sessions to help designers with clothing size information.
  • Represented companies and brands at conventions and trade shows to promote products and services.
  • Upheld audition and cold-call success rate by adhering to feedback and taking constructive criticism.
  • Designed fitness and dietary schedules to meet client demands for shoots.

Education

Seven Certifications in Fields of Expertise - Professional Certification

Dermalogica Institute
Los Angeles, CA
1988

Master of Arts - Esthetician Professional Make Up

Oxnard Beauty College
Channel Islands , Ca
11.1987

Bachelor Of Applied Arts And Science - Fashion Merchandise/ Business Minor Sales

Santa Barbara And Ventura City College
Santa Barbara, Ventura CA
12.1986

Skills

  • Event planning
  • Project management
  • Scheduling
  • Time management
  • Sales
  • Travel planning

Timeline

Travel & Event Coordinator. Sales Manager Products

CMG
09.2002 - 08.2024

Customer Service Manager

CMG
03.1997 - 05.2022

Nordstrom Longcombe Manager, Bay Area and Professi

Lancome Cosmetics
08.1990 - 02.1994

Salon Manager, Owner, Professional Makeup Artist

Preston Wynne Day Spa
08.1985 - 03.1994

Professional Make up Artist and Aesthetician

Angelique Cosmetics
06.1984 - 03.1987

Sales/advertising Manager Fashion Show Coordinator

Southern Cali Asso.
08.1982 - 05.1987

Model

Self Employed
08.1976 - 08.1987

Seven Certifications in Fields of Expertise - Professional Certification

Dermalogica Institute

Master of Arts - Esthetician Professional Make Up

Oxnard Beauty College

Bachelor Of Applied Arts And Science - Fashion Merchandise/ Business Minor Sales

Santa Barbara And Ventura City College
Angela Carvallo