Angela Castaneda

Answered and redirected incoming phone calls for office. Improved communication between departments through regular updates and collaborative meetings. Ensured compliance with company policies and procedures through vigilant monitoring and enforcement actions.

Optimized scheduling efforts by tracking deadlines, resource availability, and priorities effectively. Filed paperwork, sorted, and delivered mail and maintained office organization. Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures. Coordinate with asylum seekers program as to how we can provide the correct information and resources to the new immigrants. Updated and maintained employee attendance, submit client’s intake information for each program and close it in awards. Compiled employee records from individual departments to maintain central files. Participated in job events throughout NY City. Maximized resource utilization by implementing efficient inventory management practices.

Manage a dental front desk, making , canceling, rescheduling and confirming patients appointments, give priority to the emergency patients, enter patients demographics, verify patients insurance and collected patients deductibles and co payments, talk to patient about payments plan for treatment and made payment agreement for all treatments plan and offer In house plan, follow up insurance approvals and payments, covered multi-phone lines, print productivity reports, credit balance reports, balance due reports and send it to collections.

Posting insurance payments, verified all insurance eligibility, denials, corrected claims, appeals and re-billed if is necessary, made budget plan for patient payments past due balances and answer patients phone calls for payments and process payments.

Manage all linkable codes for eye procedures, Posting insurance charges and insurance payments, verify all insurance eligibility, insurance payments, denies, correct claims, appeals and re- bill it if is necessary, obtain authorizations for office procedures like laser, speak with patients about credits, balances, statements and answer all question about billing department. Administer all electronic insurance payments.

Manage a dental front desk, making, canceling, rescheduling and confirming patients appointments, give priority to emergency patients, enter patients demographics, verify patients insurance and collected patients deductibles and copayments, talk to patients about treatment and payment plan, follow up insurance approvals and payments, covered multi-phones lines.

Coordinate with all hospitals and Surgeries Centers all surgeries dates, obtain authorizations for all eye procedures including surgery's and office procedures like lasers, verify with patients and facilities of all medical clearances for each patient are complete, verify all insurance payments, denials, corrected claims and post payments.