Angela Castillo

• Managed over 50 customer calls per day, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Obtained payments from patients and scanned identification and insurance cards.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained current and accurate medical records for patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Helped patients complete necessary medical forms and documentation.
• Supported office staff and operational requirements with administrative tasks.
• Printed prescription requests and queries in compliance with practice protocol.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Generating active OB pregnancy lists for each month.
• Creating weekly reports of the soonest available appointment's by template type.

• Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
• Organized community events to foster positive relationships between tenants and build a sense of community within the property.
• Submitting final account statements after a resident move out, as well as uploading move out inspection
  forms.
• Submitting transfer requests.
• Generating 3 day notices and lease violations, as well as posting them when needed, if not by a third party.
• Documenting any sort of interaction with residents.
• Uploading resident documentation (Example: A written notice, prospect applications, pet documentation,
  roommate documentation, etc.).
• Generating renewal offers, as well as reaching out to residents regarding whether or not they are going to
  renew or put in notice.
• Uploaded invoices when needed.
• Provide transactional processing support for residents when or if needed (Example: Scanning rent checks).
• Collaborate with other departments to integrate logistics with business systems or processes, such as
  generating local market surveys, order management, or shipping.
• Maintain reports, customer service logs, training or safety records.
• Responding to residents via email and/or if by phone call regarding any questions, concerns, or complaints
  in a timely matter and as well as resolving any issues.
• Lease apartments, as well as walk units, check keys, and reassure access codes are working properly before
  resident move in.

• Developed marketing materials to highlight property features and attract potential renters.
• Participated in regular training sessions to stay updated on industry trends and best practices in property management.
• Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
• Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
• Greet potential renters, show vacant apartments, explain pricing and lease terms, process rental
  applications and negotiate lease renewals.
• Explain terms of occupancy, and provide information about local areas.
• Interact with existing residential tenants with maintenance requests and customer service needs on behalf of landlords and property management companies.
• Investigate complaints, disturbances and violations and resolve problems following management rules and
  regulations.
• Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure
  protection and compliance with codes and regulations.
• Design ads, update websites, attend networking events, make cold calls and follow up on customer leads.

• Greeted customers in a timely fashion while quickly determining their needs.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Answered customer telephone calls promptly and in an appropriate manner.
• Filled out special order forms as well as ordering special items.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Responded to customer questions and requests in a prompt and efficient manner.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Built relationships with customers to increase likelihood of repeat business.
• Mentored new sales associates to contribute to the store's positive culture.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Communicated clear expectations and goals to each team member.

Being what my manager called a "key holder" it was my responsibility to open and/or close the store.

• Preparing and serving hot or cold beverages, such as coffee, espressos, blended coffees, or teas.
• Guided guests through menus while demonstrating thorough knowledge of beverages and ingredients.
• Verified cash drawer against the day's receipts.
• Stocked and maintained cleanliness of stations.
• Delivered quality service by providing a warm and welcoming environment.
• Maintained an atmosphere of enthusiastic customer service.
• Supervised, trained and developed team members in accordance with company policies and procedures.

Being a lead barista; it was also my responsibility to open and/or close the store.