Angela Castruita
Dallas,TX
Summary
Friendly and detail-oriented front desk professional with two years of experience in medical aesthetics and client-facing roles. Worked with Cherry, Affirm, Care Credit, and the calendars of Vagaro, Mangomint, and Acuity. Skilled in managing high-volume scheduling, client communication, and daily medspa operations, with hands-on knowledge of Botox, lip filler, and facial treatments. Known for providing a welcoming experience, supporting clinical staff, and educating clients on services. Bilingual in English and Spanish, with strong organizational and multitasking abilities in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Client Coordinator
Immortal Lab Med Spa
12.2022 - 03.2025
- Anticipated client needs, providing them with excellent customer service.
- I greeted every client and directed them to their destination.
- Receive over 20 calls a day from clients.
- Maintain an organized and clean workspace.
- Excellent customer service.
- Smoothly managed the day-to-day front desk operations for providers.
- Educated new clients on the purpose of the GFE to ensure a smooth transition to their nurse practitioner consult.
- Ensured client comfort by offering refreshments, and creating a welcoming experience.
- Enhanced procedural workflow by efficiently numbing clients prior to lip filler treatments.
- Educated in an in-depth understanding of Botox to guide clients through treatment expectations and benefits.
- Enhanced client understanding of lip filler volume by clearly explaining the impact of ½ syringe vs. full syringe
- Handled client payments through CareCredit, Cherry, Affirm, cash, and credit, providing clear guidance and ensuring a smooth checkout process.
- Ensuring past client records were readily available for cosmetic injectors to enhance the treatment process.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Organized photo shoots related to product launches or special promotions when necessary.
- Developed content for various social media platforms including Facebook, Twitter, Instagram, YouTube, LinkedIn, and Snapchat.
- Upsold additional beauty items when appropriate to increase sales revenue.
Bottle Girl/Server
La Santa
09.2023 - 05.2025
- Memorize over 20 alcohol drinks, and give customized recommendations to clients.
- Anticipated all four clients' VIP booths, drinks, bottles, attention, and needs, giving them the best, high-quality service.
- Maintained a high dancing energy, or acted as a hype man, when giving out bottles to clients.
- I kept up with 6 or more open tabs without any walkouts, and at times when I am not able to see them, I close their tabs to prevent any walkout tabs.
- Kept all 4+ VIP tables clean and organized, with no trash or empty cups in sight, to prevent any accidents for customers.
- Communicate with customers when drinks or bottles are being backed up and are behind schedule to prevent any confusion, and let them know I was always keeping an eye out.
- Prevention of overconsumption of alcohol by cutting clients who have been over-drinking.
- Communicated effectively with other team members to ensure smooth operations of shifts.
- Assisted management in resolving customer complaints in an efficient manner.
- Greeted guests in a friendly and professional manner.
Server
Chuys
03.2023 - 08.2023
- Memorize over 30+ food items in order to give customized recommendations to guests
- Resolve conflict giving customer satisfaction 100% of the time
- Provided food and drink to 200-300 customers in a fast paced environment
- Maintain a clean work environment and cleaned any mess made by other servers
- Communicate with customers when kitchen/bar is backed out on orders
- Exceptional customer service by taking accurate orders assuring timely food & beverage delivery
Education
Real Estate -
Aceable
06.2025
Real estate -
Midland College
11.2022
Business administration -
Midland College
03.2022
Skills
- Social media marketing
- Client relations
- Planning
- Problem solving
- Detail-oriented
- Ethical
- Toast
- Google Docs
- Microsoft Office (Excel, PowerPoint)
- Calendars: Vagaro, Mangomint, Acquity
- Tech-Savvy
- Front desk operations
- Telephone skills
- Scheduling appointments
- Typing speed
- Time management
Language
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Bottle Girl/Server
La Santa
09.2023 - 05.2025
Server
Chuys
03.2023 - 08.2023
Client Coordinator
Immortal Lab Med Spa
12.2022 - 03.2025
Real Estate -
Aceable
Real estate -
Midland College
Business administration -
Midland College
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