Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Excellent team leader combined with sound judgement and good problem solving abilities with over 20 years of working in the food and beverage industary.
Hi, I’m
Angela Cerce
Port Charlotte,FL
Summary
Overview
7
years of professional experience
Work History
Isles Yacht ClubPunta Gorda, Florida
Assistant Manager
12.2020 - Current
Job overview
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Recruited and trained new waitstaff personnel, cross-trained existing employees to maximize team performance
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with our members
- Handled customer complaints professionally, resolving issues
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Kept employees operating productively and working on task to meet the needs of the banquets and functions for the day
Phil's 41 RestaurantPunta Gorda, FL
Server
01.2019 - 07.2021
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Chili's RestaurantPort Charlotte, Florida
Server
10.2016 - 12.2019
Job overview
- Wrote side work sheets for all employees ensuring all duties were assigned and carried out to close the establishment.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Port Charlotte High SchoolPort Charlotte, FL
High School Diploma
07.1993
University Overview
Skills
- Customer Satisfaction
- Personnel Scheduling
- High-Volume Dining
- Conflict and Complaint Resolution
- Event Setup
- Event Cleanup
- Anticipating Guest Needs
- Natural Motivational Leadership
Timeline
Assistant Manager
Isles Yacht Club
12.2020 - Current
Server
Phil's 41 Restaurant
01.2019 - 07.2021
Server
Chili's Restaurant
10.2016 - 12.2019
Port Charlotte High School
High School Diploma
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