Angela Chalmers
Memphis,TN
Overview
16
16
years of professional experience
Work History
Customer Service Representative
F.H.Cann and Associates
Exeter, NH
11.2021 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted with customer requests and answered questions to improve satisfaction.
Delivery Driver
Cash Logistics
Baltimore, MD
06.2020 - 10.2021
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Checked tires for proper inflation before leaving on each route.
- Utilized street maps to plan and determine most efficient routes.
- Notified customers of delays to decrease calls to support.
- Received daily delivery instructions and route assignments from dispatch.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Pallet Jack Operator
Coke Cola
Memphis, TN
03.2019 - 06.2020
- Reviewed orders, building pallets according to requirements.
- Set up rigging and loading equipment daily and observed safety procedures to minimize risks.
- Returned additional product back to stock storage area.
- Located, pulled and verified accuracy of customer orders, palletized and wrapped full pallet and prepared for shipment.
- Completed shift duties by charging forklifts and removing debris.
- Communicated with supervisor to address issues or delays.
- Restocked inventory shelves with new merchandise as it was received from vendors.
- Transported pallets to storage in warehouse, loaded and unloaded trucks and retrieved customer orders with pallet jacks.
- Wrapped orders in plastic material prior to loading.
- Maintained cleanliness of work area at all times per company regulations.
- Scanned labels and added warehouse tags to items.
Menswear Associate
Bass Pro Shops
Memphis, TN
11.2016 - 12.2018
- Handled returns and exchanges according to company policies.
- Tracked inventory levels through daily audits of products sold versus restocked items.
- Replenished stock on shelves and ensured accuracy of inventory levels.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Maintained customers' available product selections by quickly replenishing products from incoming freight.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Offered customers maximum value by continuously learning about new products and related services.
- Ensured compliance with company policies related to sales, returns, exchanges.
Casino Attendant
Southland Casino
West Memphis, AR
02.2009 - 11.2017
- Addressed patron issues and quickly resolved complaints.
- Verified payouts to winners were made correctly according to game rules.
- Calculated and paid out winnings or referred patrons to cashiers.
- Provided prompt and courteous customer service in a fast-paced environment.
- Verified and recorded amounts, collecting bets in cash and chips.
- Resolved disputes between players and management in accordance with established procedures.
- Issued complimentary services such as free drinks or meals to players upon request.
- Conducted regular floor patrols to monitor activities, observe safety hazards and provide assistance when needed.
Education
High School Diploma -
Danville High School
Danville, IL05-2001
Skills
- Calendar Management
- Complaint resolution
- Timely Communication Follow-Up
- Account updating
- Serene Attitude
- Stock management
- Payment processing
- Technical support
Affiliations
- Every Saturday and Sunday I have my own FTN ( Feed the needy) program.
- Love to walk
- Volunteer work around the city of Memphis during the spring and summer.
Timeline
Customer Service Representative
F.H.Cann and Associates
11.2021 - Current
Delivery Driver
Cash Logistics
06.2020 - 10.2021
Pallet Jack Operator
Coke Cola
03.2019 - 06.2020
Menswear Associate
Bass Pro Shops
11.2016 - 12.2018
Casino Attendant
Southland Casino
02.2009 - 11.2017
High School Diploma -
Danville High School