Angela Champlin
Mauston,WI
Summary
Dynamic professional with extensive experience in diverse environments. Recognized for strong work ethic and effective communication skills. Proven ability to adapt quickly and contribute to team success. Committed to supporting organizational objectives through proactive engagement.
Overview
8
8
years of professional experience
Work History
Credit Resolution Specialist
1st Community Credit Union
Sparta , WI
06.2021 - Current
- Developed repayment plans aligned with members' financial circumstances and capabilities.
- Executed collections process adhering to fair debt practices and regulatory guidelines.
- Enhanced collections efficiency through strategic development and implementation.
- Conducted high-volume daily collection calls to meet operational demands.
- Utilized strong verbal communication skills to engage Members and assess requirements.
- Monitored changes in federal and state laws affecting credit union collections.
- Facilitated legal repossession of collateral and managed foreclosure administration.
- Coordinated collection efforts with attorneys, law enforcement, and third-party vendors for effective legal compliance.
- Coordinates all bankruptcy documents and works with bankruptcy attorneys.
- Prepares monthly delinquency reports for the monthly credit committee meeting.
Assistant Store Manager of Operations
Kwik Trip
Mauston , WI
10.2020 - 06.2021
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on operational procedures and customer service standards.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Resolved conflicts between customers and staff members efficiently while maintaining a positive attitude.
- Developed weekly sales reports to track progress towards goals.
- Performed regular inventory audits to maintain accurate stock levels.
- Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.
- Conducted regular team meetings to discuss store performance and motivate employees.
- Coached and developed store associates through formal and informal interactions.
Financial Store Manager
Purpose Financial
Black River Falls, Wisconsin
04.2017 - 10.2020
- Provided support for internal and external audits as needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Facilitated regular meetings to communicate project status and updates.
- Developed marketing strategies to enhance brand visibility and engagement.
- Facilitated onboarding sessions for new hires across departments.
- Evaluated training needs through employee feedback and assessments.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Education
High School Diploma -
Lincoln High School
Alma Center, WIFICEP - Certified Credit Union Financial Counselor
CUNA
Some College (No Degree) - AODA
Chippewa Valley Technical College
Eau Claire, WISkills
- Legal repossession
- Bankruptcy coordination
- Needs assessment
- Process improvement
- High-volume communication
- Staff training
- Analytical thinking
- Innovation management
- Operational leadership
- Data management
- Project coordination
- Case management
- Supervision and training
- Substance abuse counseling
- Ethics and confidentiality
- Resource networking
- Staff development
- Team leadership
Timeline
Credit Resolution Specialist
1st Community Credit Union
06.2021 - Current
Assistant Store Manager of Operations
Kwik Trip
10.2020 - 06.2021
Financial Store Manager
Purpose Financial
04.2017 - 10.2020
High School Diploma -
Lincoln High School
FICEP - Certified Credit Union Financial Counselor
CUNA
Some College (No Degree) - AODA
Chippewa Valley Technical College
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