Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Chanthavixay

Saint Paul,OR

Summary

Organized and reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Handi Medical Supply
09.2022 - 07.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items.
  • Maintained clean sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, and online orders.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service.
  • Developed professional relationships with customers to increase loyalty, and retention.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sever

The Cove
06.2021 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Customer Service Representative

Orvis
06.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Barista Shift Lead

Champloo Desserts
06.2018 - 05.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Open and closing duties.
  • Maintained regular and consistent attendance and punctuality.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments, and phone orders.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Associate of Science - General Studies

Virginia Western Community College
Roanoke, VA
05.2021

Skills

  • Teamwork and Collaboration
  • Policy and Procedure Adherence
  • Answering Customer Questions
  • Strong Communication and Interpersonal Skills
  • Goal-Driven

References

Sarah Kaiser

 Handi Medical Supply Customer Service Manager.

1(763)202-2610

Timeline

Retail Sales Associate

Handi Medical Supply
09.2022 - 07.2023

Sever

The Cove
06.2021 - 09.2022

Customer Service Representative

Orvis
06.2020 - 01.2021

Barista Shift Lead

Champloo Desserts
06.2018 - 05.2020

Associate of Science - General Studies

Virginia Western Community College

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Angela Chanthavixay