Angela Chapman
Little River,SC
Summary
Dynamic professional with extensive experience in excelling in customer relations and accurate documentation. Proven track record in coordinating patient referrals and enhancing team performance through leadership. Skilled in insurance verification and adept at fostering strong relationships with medical staff to optimize patient care and streamline processes.
Overview
31
31
years of professional experience
Work History
Fax/Certified Letter Specialist
Waccamaw Dermatology
06.2025 - Current
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Oversaw all incoming faxes for our providers and teams.
- Collaborated with medical staff to ensure all documents are in place for certified letters to our patient.
- Responded to patient inquiries, providing information on treatments and appointment scheduling.
Senior Referral Specialist
Waccamaw Dermatology
05.2024 - 06.2025
- Coordinated patient referrals to ensure timely access to specialty care
- Verified insurance eligibility and benefits for referral procedures
- Managed electronic health records to maintain accurate patient information
- Collaborated with medical staff to streamline referral processes
Patient Service Team Lead
Waccamaw Dermatology
09.2023 - 05.2024
- Supervised daily operations to ensure efficient patient flow and optimal resource utilization.
- Mentored team members, enhancing their skills and fostering a collaborative environment.
- Reviewed resumes for new hire.
- Oversaw new team for medical records we acquired from another office.
Patient Service Assistant
Waccamaw Dermatology
04.2023 - 09.2023
- Assisted patients with check-in procedures, ensuring a smooth and efficient arrival experience.
- Managed appointment scheduling through electronic health record systems to optimize clinic workflow.
- Assisted Patient Service Team Lead in the referral department.
- Supported the team with Medicaid verifications.
Referral Coordinator
Waccamaw Dermatology
08.2022 - 04.2023
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed insurance verification processes to facilitate seamless patient transitions.
- Developed strong relationships with healthcare providers to optimize referral accuracy.
- Maintained a high level of accuracy in referral documentation.
Front End Coordinator
Waccamaw Dermatology
08.2021 - 08.2022
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed front desk operations, ensuring seamless communication between patients and medical staff.
- Developed and maintained electronic health records for accurate patient information tracking.
- Successfully oversaw and handled all products and maintenance for front end.
Director-City Camp Kids
Ekklesia Christian Church
09.2020 - 06.2021
- Led community outreach initiatives to enhance church engagement and support local needs.
- Developed strategic plans for program expansion, increasing participation and fostering spiritual growth.
- Verified timesheets for payroll.
- Prepared weekly statements using QuickBooks.
Office Assistant
Beachside Home Service
03.2020 - 09.2020
- Managed daily office operations, ensuring smooth workflow and efficient communication among staff.
- Coordinated scheduling for client appointments, optimizing resource allocation to enhance service delivery.
- Maintained accurate records and documentation, supporting compliance with company policies and procedures.
- Assisted in training new employees on office protocols, fostering a collaborative work environment.
Business Intern
Palmetto Literacy Council
12.2019 - 03.2020
- Developed training materials to enhance literacy program effectiveness.
- Coordinated volunteer schedules to optimize resource allocation and engagement.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Implemented outreach strategies to promote community awareness of literacy services.
Teacher/Director/Floater
Freedom Christian Academy
02.2013 - 05.2018
- Developed and implemented lesson plans aligned with curriculum standards.
- Facilitated engaging classroom discussions to enhance student understanding and participation.
- Assessed student performance through tests, projects, and presentations to track progress.
- Collaborated with colleagues to create interdisciplinary projects that promote critical thinking.
Director
Temple Christian Academy
07.2008 - 02.2013
- Developed and implemented strategic educational programs aligning with school mission and values.
- Led faculty development initiatives, enhancing teaching methodologies and professional growth.
- Oversaw budget management, ensuring resource allocation met institutional priorities and goals.
- Fostered partnerships with community organizations to expand student engagement and outreach efforts.
Teacher
Lake Park Preschool
09.2004 - 05.2008
- Developed engaging lesson plans tailored to diverse learning styles and developmental stages.
- Fostered positive relationships with children, promoting social skills and emotional growth.
- Implemented effective classroom management strategies to maintain a safe and productive learning environment.
- Collaborated with parents to support children's educational progress and address individual needs.
Childcare Resource Specialist
Onslow County Partnership for Children
01.2002 - 06.2004
- Coordinated resource allocation to enhance program effectiveness and support community needs.
- Developed training materials for staff to improve service delivery and operational efficiency.
- Implemented evaluation processes to assess program outcomes and drive continuous improvement initiatives.
- Collaborated with community partners to identify resources and address children's developmental needs.
Teacher
Childcare Centre
01.2002 - 06.2002
- Mentored new teachers, providing guidance on best practices in early childhood education.
- Designed curriculum activities that encouraged creativity, critical thinking, and problem-solving skills among students.
- Led professional development workshops focused on innovative teaching techniques and classroom technologies.
- Evaluated student progress through assessments, adjusting instructional strategies to enhance learning outcomes.
Teacher's Assistant
Cary Country Day School
09.1994 - 01.2000
- Supported classroom activities by preparing materials and assisting students with learning tasks.
- Facilitated small group instruction to enhance student engagement and comprehension.
- Collaborated with teachers to develop individualized learning plans for diverse student needs.
- Monitored student progress, providing feedback to teachers to inform instructional adjustments.
Certified Nursing Assistant
Springmoor Retirement Center
01.1995 - 01.1998
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing care delivery efficiency.
- Monitored vital signs and reported changes in resident conditions to healthcare team promptly.
- Trained new nursing assistants on protocols, improving team performance and resident satisfaction.
Education
Associate of Science - Billing & Coding
Miller-Motte Technical College
Conway, SC05-2022
Associate of Science - Business
Miller-Motte Technical College
Conway, SC10-2020
Skills
- Customer relations
- Filing & Charting
- Analytical thinking
- Documentation management
- Child Care Management
- Active listening
- Medical Terminology
- Relationship Builder
- Professional Demeanor
- Leadership Skills
- Accurate Documentation
- Insurance Verification
Timeline
Fax/Certified Letter Specialist
Waccamaw Dermatology
06.2025 - Current
Senior Referral Specialist
Waccamaw Dermatology
05.2024 - 06.2025
Patient Service Team Lead
Waccamaw Dermatology
09.2023 - 05.2024
Patient Service Assistant
Waccamaw Dermatology
04.2023 - 09.2023
Referral Coordinator
Waccamaw Dermatology
08.2022 - 04.2023
Front End Coordinator
Waccamaw Dermatology
08.2021 - 08.2022
Director-City Camp Kids
Ekklesia Christian Church
09.2020 - 06.2021
Office Assistant
Beachside Home Service
03.2020 - 09.2020
Business Intern
Palmetto Literacy Council
12.2019 - 03.2020
Teacher/Director/Floater
Freedom Christian Academy
02.2013 - 05.2018
Director
Temple Christian Academy
07.2008 - 02.2013
Teacher
Lake Park Preschool
09.2004 - 05.2008
Childcare Resource Specialist
Onslow County Partnership for Children
01.2002 - 06.2004
Teacher
Childcare Centre
01.2002 - 06.2002
Certified Nursing Assistant
Springmoor Retirement Center
01.1995 - 01.1998
Teacher's Assistant
Cary Country Day School
09.1994 - 01.2000
Associate of Science - Billing & Coding
Miller-Motte Technical College
Associate of Science - Business
Miller-Motte Technical College