ANGELA CHAVEZ
Fresno,CA
Summary
Focused professional versed in office operations, customer service, and administrative support.Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Hygiene Coordinator
Mirelez Wellness Dental
Fresno
05/31/23 - Current
- Maintained calendars of upcoming events, meetings and deadlines.
- Maintained a productive schedule for three hygienists.
- Answered multiple phone lines.
- Verified insurance benefits.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Interpreted and explained work procedures and policies to brief staff.
- Resolved customer complaints or answered customers' questions.
Office Manager/Treatment Coordinator
Ash Tree Dental
Fresno, CA
- Implemented office procedures, creating streamlined processes
- Supervised administrative staff, driving front office operations and continuous workflow
- Optimized office policies, meeting internal needs while upholding organizational standards
- Delivered quality customer service to staff and customers
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Trained and onboarded new office staff members
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Facilitated month-end closing processes, invoicing and journal entries
- Resolved customer inquiries and complaints with timeliness and professionalism.
Patient Access Associate
United Health Centers of San Joaquin Valley
Fresno, CA
- With UHC I have handled making and taking over 200+ calls with patients and confirmed appointments
- Created new patient charts to include personal and insurance information and reason for visit
- Comforted patients by anticipating anxieties and thoroughly answering patient questions
- Processed authorizations for dental procedures
- Identified self-pay patients to refer to financial assistance programs
- Preserved patient accounts by obtaining and updating personal and financial information
- Reviewed charts for accuracy and completeness prior to patient visits
- Communicated with third party payors to obtain insurance benefits and authorizations.
Office Manager\Lead Receptionist
Xuewen Cui DDS
Fresno, CA
- Protected patients' rights by maintaining confidentiality of personal and financial information
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
- Assisted patients with insurance information and billing questions
- Verified patient insurance coverage before scheduling appointments or providing treatment.
Lead Front Desk Receptionist
Nunez Yosemite Dental Center
Madera, CA
- Protected patients' rights by maintaining confidentiality of personal and financial information
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
- Assisted patients with insurance information and billing questions
- Verified patient insurance coverage before scheduling appointments or providing treatment.
Admission Specialist Emergency Room Registrar
Madera Community Hospital
Madera, CA
- Monitored front desk traffic to support customer satisfaction
- Handled multi-line phone system and promptly transferred calls
- Answered questions about company location and hours of operation
- Provided a high level of customer service to all clients
- Entered data into company software system
- Maintained cleanliness and organization of public areas and conference rooms
- Opened and closed main office in alignment with established security procedures
- Assisted with completion of forms or sign-in procedures
- Established and maintained good communications with personnel and clientele.
Education
Administration of Criminal Justice - Criminal Justice
Fresno City College
Fresno, CA06-2025
High School Diploma In US -
Madera High School
Madera, CA01.2012
Skills
- Customer Relations
- Information Protection
- Team Bonding
- Written Communication
- Business Administration
- Database Administration
- Organizational Skills
- Human Resources
- Microsoft Office
- Clerical Support
- Excellent Multitasking Abilities
- Billing and Invoicing
- Data Communications
- Administrative Oversight
- Financial Tracking
- Account and Ledger Reconciliations
- Handling Complaints
- Administration and Operations
- Patient Scheduling
- Insurance Verification
- Appointment management
- Medical Records Management
Languages
- Spanish
- Bilingual
Certification
- CPR/First Aid Certified
Timeline
Hygiene Coordinator
Mirelez Wellness Dental
05/31/23 - Current
Office Manager/Treatment Coordinator
Ash Tree Dental
Patient Access Associate
United Health Centers of San Joaquin Valley
Office Manager\Lead Receptionist
Xuewen Cui DDS
Lead Front Desk Receptionist
Nunez Yosemite Dental Center
Admission Specialist Emergency Room Registrar
Madera Community Hospital
Administration of Criminal Justice - Criminal Justice
Fresno City College
High School Diploma In US -
Madera High School
Similar Profiles
ANGELA CHAVEZANGELA CHAVEZ
Hygiene Coordinator at Mirelez Wellness DentalHygiene Coordinator at Mirelez Wellness Dental
Dr. Wendi WardlawDr. Wendi Wardlaw
CEO/DENTIST/MISSIONARY/PHILANTHROPIST/TEACHER/SPEAKER at Stoneybrook Dental and Wholistic Dental and Wellness CentersCEO/DENTIST/MISSIONARY/PHILANTHROPIST/TEACHER/SPEAKER at Stoneybrook Dental and Wholistic Dental and Wellness Centers
QUANEISHA BRANDQUANEISHA BRAND
Lead Dental Assistant / Office Manager at Michigan Dental Wellness CenterLead Dental Assistant / Office Manager at Michigan Dental Wellness Center
Roxanne GarciaRoxanne Garcia
Resource Counseling Assistance at Calwa ElementaryResource Counseling Assistance at Calwa Elementary
Justin DeltoroJustin Deltoro
Mobile Mechanic at RXAUTOMobile Mechanic at RXAUTO