ANGELA CHAVEZ
Fresno
Summary
Focused professional versed in office operations, customer service, and administrative support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hygiene Coordinator
Mirelez Wellness Dental
05.2023 - Current
- Maintained calendars of upcoming events, meetings and deadlines.
- Answered multiple phone lines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Interpreted and explained work procedures and policies to brief staff.
- Processed End of Days and End of months to track office productivity.
- Coordinated daily operations for the hygiene team, enhancing workflow efficiency and ensuring timely patient care.
- Fostered a positive work environment by mentoring team members, leading to increased morale and collaboration.
- Monitored patient feedback to identify service gaps, implementing solutions that resulted in noticeable improvements in service quality.
- Verified insurance benefits with precision, ensuring accurate billing and minimizing discrepancies in patient accounts.
- Streamlined scheduling processes for hygienists, improving patient flow and reducing wait times, which enhanced overall patient satisfaction.
- Fostered a collaborative team environment by mentoring staff, boosting morale and enhancing communication among team members.
Office Manager/Treatment Coordinator
Ash Tree Dental
02.2020 - 12.2020
- Implemented office procedures, creating streamlined processes.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Optimized office policies, meeting internal needs while upholding organizational standards.
- Delivered quality customer service to staff and patients.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Trained and onboarded new office staff members.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Facilitated month-end closing processes, invoicing and journal entries.
- Resolved patient inquiries and complaints with timeliness and professionalism.
Patient Access Associate
United Health Centers of San Joaquin Valley
06.2018 - 02.2019
- Manage over 200 patient calls daily, ensuring appointments and queries are efficiently handled.
- Create and maintain comprehensive patient charts, enhancing data accuracy and accessibility.
- Process dental procedure authorizations, streamlining patient care delivery.
- Identify patients needing financial aid, connecting them to assistance programs.
- Reviewed patient charts meticulously for accuracy, ensuring completeness which led to smoother consultations and improved care delivery.
- Coordinated with insurance payors to secure necessary authorizations, reducing delays in treatment and enhancing the patient experience.
Office Manager/Lead Receptionist
Xuewen Cui DDS
05.2015 - 06.2018
- Maintained patient confidentiality, ensuring privacy and trust.
- Resolved patient inquiries, enhancing satisfaction and care.
- Guided patients on insurance and billing, improving clarity.
- Verified insurance coverage, optimizing appointment scheduling.
- Fostered a welcoming environment for patients, enhancing their experience and building trust in the practice.
- Implemented a streamlined appointment scheduling system, significantly reducing wait times and improving patient throughput.
- Coordinated with clinical staff to address patient inquiries, ensuring timely resolutions and strengthening patient satisfaction.
- Analyzed patient feedback to identify service gaps, leading to actionable improvements and noticeable gains in patient retention.
- Maintained accurate patient records and billing information, ensuring compliance with regulations and enhancing financial accuracy.
Admission Specialist Emergency Room Registrar
Madera Community Hospital
09.2014 - 06.2015
- Manage front desk operations to enhance patient satisfaction and streamline admissions.
- Efficiently operate multi-line phone systems, ensuring swift call transfers.
- Provide accurate information on hospital services and hours, improving client experience.
- Maintain data integrity by accurately entering patient information into systems.
- Ensure organized and clean public spaces, contributing to a professional environment.
- Streamlined patient registration processes, significantly reducing wait times and enhancing overall patient experience in the emergency room.
- Coordinated with medical staff to ensure accurate patient data collection, leading to improved operational efficiency and better patient care.
- Provided empathetic support to patients and families during registration, fostering a welcoming environment that eased anxiety.
- Maintained meticulous records and ensured compliance with security protocols, safeguarding sensitive patient information and enhancing trust.
Lead Front Desk Receptionist
Nunez Yosemite Dental Center
11.2012 - 06.2015
- Ensure patient privacy by safeguarding personal and financial details.
- Address and resolve patient inquiries and complaints efficiently.
- Guide patients on insurance and billing, ensuring clarity and understanding.
- Confirm insurance coverage before scheduling to optimize patient care.
- Fostered a welcoming environment by actively engaging with patients, enhancing their overall experience and satisfaction.
- Streamlined appointment scheduling processes, significantly reducing wait times and improving patient flow.
- Coordinated with dental staff to resolve patient inquiries, leading to marked improvements in patient satisfaction ratings.
Education
Bachelor of Science - Criminal Justice
Fresno Pacific University
11-2026
Administration of Criminal Justice
Fresno City College
Fresno, CA05.2025
High School Diploma - undefined
Madera High School
Madera, CA01.2012
Skills
- Patient relation
- Information Protection
- Team Building
- Written Communication
- Business Administration
- Database Administration
- Organizational Skills
- Human Resources
- Microsoft Office
- Clerical Support
- Multitasking
- Billing
- Data Communications
- Financial Tracking
- Account Reconciliation
- Patient Scheduling
- Insurance Verification
- Medical Records
- Quality Assurance
- Customer Support
- Workflow Optimization
- Process Documentation
- Office Organization
- Strategic Planning
- Data Entry
Certification
CPR/First Aid Certification at CPR/First Aid
LANGUAGES
Spanish
Timeline
Hygiene Coordinator
Mirelez Wellness Dental
05.2023 - Current
Office Manager/Treatment Coordinator
Ash Tree Dental
02.2020 - 12.2020
Patient Access Associate
United Health Centers of San Joaquin Valley
06.2018 - 02.2019
Office Manager/Lead Receptionist
Xuewen Cui DDS
05.2015 - 06.2018
Admission Specialist Emergency Room Registrar
Madera Community Hospital
09.2014 - 06.2015
Lead Front Desk Receptionist
Nunez Yosemite Dental Center
11.2012 - 06.2015
Administration of Criminal Justice
Fresno City College
High School Diploma - undefined
Madera High School
Bachelor of Science - Criminal Justice
Fresno Pacific University
Similar Profiles
ANGELA CHAVEZANGELA CHAVEZ
Hygiene Coordinator at Mirelez Wellness DentalHygiene Coordinator at Mirelez Wellness Dental
Dr. Wendi WardlawDr. Wendi Wardlaw
CEO/DENTIST/MISSIONARY/PHILANTHROPIST/TEACHER/SPEAKER at Stoneybrook Dental and Wholistic Dental and Wellness CentersCEO/DENTIST/MISSIONARY/PHILANTHROPIST/TEACHER/SPEAKER at Stoneybrook Dental and Wholistic Dental and Wellness Centers
QUANEISHA BRANDQUANEISHA BRAND
Lead Dental Assistant / Office Manager at Michigan Dental Wellness CenterLead Dental Assistant / Office Manager at Michigan Dental Wellness Center
Stephen DufurStephen Dufur
Shift Supervisor/Assistant Store Manager at Rite Aide PharmacyShift Supervisor/Assistant Store Manager at Rite Aide Pharmacy
Devin McCormick GonzalezDevin McCormick Gonzalez
Medical ICU Registered Nurse at Community Regional Medical Center Of FresnoMedical ICU Registered Nurse at Community Regional Medical Center Of Fresno