Angela Chavis

• Applied independent judgment during exam process to accurately differentiate between normal and pathological findings.
• Assumed responsibility for mental and physical comfort of patients during ultrasound process.
• Generated summaries describing type and content of captured images.
• Collaborated with other healthcare professionals on complex cases requiring additional testing or procedures.
• Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
• Maintained inventory and supply levels for medical items, checking inventory stock and reordering items running low.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked with cross-functional teams to achieve goals.
• Hired and onboarded team members to meet immediate and expected demand.
• Evaluated and enhanced workflow to implement best practices to align with compliance and legal departments.

• Maintained accurate records relating to all aspects of risk assessment activities undertaken by the organization.
• Advised senior management on issues or updates related to risk compliance matters.
• Ensured compliance with applicable federal regulations such as Bank Secrecy Act regulations.

• Investigated fraud claim, assessed case details, identified discrepancies and determined appropriate course of action.
• Participated in meetings with internal departments as necessary to discuss disputed claims or other related matters.
• Maintained accurate records of all claim activities in accordance with company policies.
• Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.
• Gathered proper documentation and data to prepare claims for submission.
• Conducted investigations to gather evidence in support of claims resolution

• Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.