Angela Childers

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Streamlined communication channels for families, improving overall satisfaction and engagement.
• Promoted overall well-being among military families by addressing mental health concerns and offering targeted resources for support.
• Coordinated support services for families experiencing financial hardship or crisis situations, guiding them towards appropriate assistance options.
• Managed confidential information with discretion, ensuring the privacy of military families at all times.
• Maintained accurate records of family contacts, program participation, and available resources for efficient operations.
• Increased family participation in programs by utilizing effective outreach strategies and tailored marketing materials.
• Provided empathetic support to families during deployment periods, offering guidance and resources for emotional wellbeing.
• Enhanced family readiness by developing and implementing comprehensive support programs.
• Recruited trained, and supervised volunteers to expand program reach and effectiveness within the community.
• Collaborated with other Family Readiness Leaders to share best practices and improve program offerings across multiple locations.
• Fostered a sense of community among military families through regular social events and gatherings.
• Developed a thorough knowledge of military policies and procedures to better assist families in navigating challenges.
• Assisted in the development of emergency preparedness plans, ensuring that families were equipped with essential knowledge and resources.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Served as a liaison between military leadership and families, facilitating open communication channels regarding important updates or concerns.
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
• Organized informative workshops and events to educate families on various topics related to military life.

• Established a robust volunteer program to assist with various FRG initiatives, boosting community involvement.
• Created an inclusive environment that welcomed diverse perspectives while acknowledging unique challenges faced by different family members.
• Managed sensitive personal information with utmost discretion, maintaining trust within the military community.
• Monitored progress of various FRG initiatives to evaluate effectiveness and modify strategies as necessary for optimal results.

• Cultivated strong relationships with other school teams by regularly attending their games/events in support of our student athletes.
• Ensured compliance with safety guidelines set forth by state athletic associations when planning stunts, pyramids, or tumbling passes during performances or competitions.
• Enhanced team performance by implementing structured training sessions and personalized coaching techniques.
• Managed program budget effectively, making strategic decisions regarding the allocation of funds for uniforms, equipment, travel expenses, and other necessary resources.
• Established effective communication channels among coaches, athletes, parents, and school staff to maintain transparency within the program.
• Maintained detailed records of athlete progress, attendance, injuries, and other pertinent information for administrative purposes.
• Continued personal and professional development by attending coaching clinics, conferences, or workshops to stay current with industry trends and best practices.
• Implemented injury prevention strategies by incorporating proper stretching techniques and strength conditioning exercises into practice sessions.
• Mentored assistant coaches to develop their leadership skills and foster continuity within the program over time.
• Increased overall team morale through fostering a supportive and inclusive environment for all cheerleaders.
• Maintained high standards of sportsmanship by modeling exemplary behavior both on and off the field.
• Prepared cheerleaders for games and competitions with rigorous practice schedule.
• Coordinated with other coaches to improve performance

24 cheerleaders

• Checked squad member uniform, attitude and form before all events.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
• Facilitated team building activities and workshops to improve communication, collaboration and productivity.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
• Managed time effectively to ensure timely meal preparation, even during peak hours.
• Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
• Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
• Maintained food safety and sanitation standards.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Followed strict standards for food handling and safety, minimizing risks to customers.

• Analyzed operational data to identify business insights and opportunities for process improvement.
• Streamlined operational processes for increased efficiency, resulting in higher productivity and improved team performance and enhance customer experiences.
• Optimized workflow processes through implementing effective time management strategies that contributed to an increase in overall productivity.
• Managed a team of customer experience representatives, providing support, guidance, and regular performance evaluations.
• Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
• Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
• Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Improved resolution time with effective problem-solving for customer complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Promptly responded to inquiries and requests from prospective customers.