Angela Christensen
Red Cloud,NE
Summary
Service Oriented professional with over 20 years of customer service experience along with office management and retail skills specializing in excellent communication as well as time management. Handles tasks with accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
Phlebotomist
Vitalant Blood Services
01.2023 - 09.2023
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for reactions and verified sample quality.
- Conducted venipuncture and other CT procedures.
- Verified patients' identification for proper sample collection.
Fraud Specialist 1
JPMorgan Chase
08.2021 - 07.2022
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Merchandise Manager/Assistant Manager
DollarTree Stores, Inc
10.2010 - 06.2021
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Assessed purchasing needs and reviewed in-store sales and inventory levels.
- Responsible for daily cash control and balancing while conducting periodic audits on cashiers.
Office Manager/Accountant
RCSS Enterprises, LLC
06.2005 - 12.2010
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Education
High School Diploma -
Rancho High School
No. Las Vegas, NV06.1983
Skills
- Fraud and Anomaly Analysis
- Verbal and Written Communication
- Organizational Skills
- Friendly, Positive Attitude
- Computer Skills
- Planning & Organizing
- Flexible Schedule
- Reliable & Trustworthy
Timeline
Phlebotomist
Vitalant Blood Services
01.2023 - 09.2023
Fraud Specialist 1
JPMorgan Chase
08.2021 - 07.2022
Merchandise Manager/Assistant Manager
DollarTree Stores, Inc
10.2010 - 06.2021
Office Manager/Accountant
RCSS Enterprises, LLC
06.2005 - 12.2010
High School Diploma -
Rancho High School
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