Angela Clark

- Continuously use computers and phones.
- Record call-related data for auditing and reporting purposes.
- Assist clients with any questions or concerns they may have regarding the product or service.
- Review drug coverage and claims.
- Maintain and update customer information as needed.
- Meet key performance indicators, including employee attendance, phone productivity, enrollments, call quality, customer satisfaction, and schedule adherence.

- Establish contact with potential families who have submitted information requests and provide them with details about the various online learning options available.
- Answer incoming calls from families interested in enrollment, assess their needs, and offer support regarding enrollment methods and processes.
- Identify the educational needs of students and develop suitable solutions.
- Stay informed about updates to enrollment rules and procedures by utilizing the Knowledge Base, and communicate these changes to parents and primary caregivers as necessary.
- Manage multiple tasks simultaneously while promptly escalating any issues that arise.

- Lead teleconference calls as an audio operator and voice talent.
- Manage and oversee audio conference calls by conducting opening introductions, facilitating Q&A sessions, collecting information based on reservation details, and verifying that the setup complies with event specifications.
- Provide technical support for any assistance requests.
- Read tailored scripts and safe harbor language as a key voice talent.
- Answer phone calls, assist attendees with inquiries, and connect them to conference calls.
- Perform audio clip transcription and data entry.

-Review multiple information sheets and utilize various programs.
- Answer incoming calls, gather attendee information, assist with inquiries, and connect them to their conference calls.
-Transcribe audio recordings.

- Review up to 1,800 communication items and files each day.
- Follow up with district and school administrators through written and verbal communications as needed.
- Report on productivity weekly.
- Review and classify potential risks presented in student communications.
- If a ticket contains potential risks or harm, flag it for escalation and follow the established guidelines to properly escalate the issue.