Angela Clark
Tamaqua,PA
Summary
Accomplished professional with a proven track record at Sundance Vacations, adept in customer service and data entry. With over 2+ years in manager training and experience. Excelled in relationship building and problem-solving, significantly enhancing team efficiency and customer satisfaction. Demonstrated adaptability and dependability contributing to a positive workplace culture and achieving high customer service standards. Received multiple promotions, numerous awards, recognition for honesty and integrity, and top marketer company wide.
Overview
25
25
years of professional experience
Work History
Quality Assurance Representative
Sundance Vacations Inc.
07.2007 - 01.2025
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques.
- Educated customers on current promotions, upgrades, or new offerings available under current plan.
- As a fill in manager assisted with training new team members, sharing best practices and providing guidance to help them quickly acclimate to their roles.
- Answered calls, emails, texts, took messages, and transferred calls to correct individuals.
- Documented and detailed calls and complaints using CRM database.
- Contributed to a positive workplace culture by actively participating in team meetings, trainings, and providing constructive feedback when needed.
- Set up appointments with interested customers according to schedule availability.
- Managed approximately 100+ inbound and outbound calls and emails per day.
Certified Nursing Assistant
Gracedale Nursing Home
08.2001 - 09.2003
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, oxygen level, pulse rate, and respirations.
- Improved patient care quality by monitoring and recording fluid intake and output.
- Assisted nurses with wound care procedures.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Upheld infection control with a clean safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported needs of 15+ residents under long-term care.
Medical Receptionist
Coordinated Health Systems
11.1999 - 08.2001
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Correctly coded and billed medical claims.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Certification - Medical Office Assistant
Northampton Community College
12-1998
GED -
Northampton Community College
11-1998
Skills
Self-motivated
Work planning and prioritization
Sales techniques
Multitasking
Marketing
Customer relationship Management
management
Friendly positive attitude
Data entry
Reliability
Employee training
Teamwork and collaboration
Effective communication
Timeline
Quality Assurance Representative
Sundance Vacations Inc.
07.2007 - 01.2025
Certified Nursing Assistant
Gracedale Nursing Home
08.2001 - 09.2003
Medical Receptionist
Coordinated Health Systems
11.1999 - 08.2001
Certification - Medical Office Assistant
Northampton Community College
GED -
Northampton Community College
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