Angela Clementi
Colorado Springs,CO
Summary
Proven Patient Service Representative with a track record of enhancing patient satisfaction at Optum - Mountain View Medical Group. Expert in HIPAA compliance and insurance verification, coupled with exceptional customer service skills. Achieved significant improvements in patient registration accuracy and efficiency, demonstrating strong problem-solving abilities and a commitment to professionalism.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Optum - Mountain View Medical Group
10.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used All Scripts to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Front Office Receptionist
Dynamic Healthcare Team
01.2022 - 09.2022
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Collected all payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Education
Bachelor of Science - Business Administration
University of Colorado At Colorado Springs
Colorado Springs, COCertification - Health Care Administration
PIMA Medical Institute
Colorado Springs, CO01.2022
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Records Management
- Training Coordination
- Patient Intake
- Payment Collection
- Scheduling appointments
- Eligibility Determination
- Interpreting physician orders
- Phone and Email Etiquette
- Problem-Solving
- Registration and Admissions
Timeline
Patient Service Representative
Optum - Mountain View Medical Group
10.2022 - Current
Front Office Receptionist
Dynamic Healthcare Team
01.2022 - 09.2022
Bachelor of Science - Business Administration
University of Colorado At Colorado Springs
Certification - Health Care Administration
PIMA Medical Institute
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