Angela Clementi
Colorado Springs,CO
Summary
Proven Patient Service Representative with a track record of enhancing patient satisfaction at Optum - Mountain View Medical Group. Expert in HIPAA compliance and insurance verification, coupled with exceptional customer service skills. Achieved significant improvements in patient registration accuracy and efficiency, demonstrating strong problem-solving abilities and a commitment to professionalism.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Optum - Mountain View Medical Group
2022.10 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used All Scripts to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Front Office Receptionist
Dynamic Healthcare Team
2022.01 - 2022.09
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Collected all payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Education
Bachelor of Science - Business Administration
University of Colorado At Colorado Springs
Colorado Springs, COCertification - Health Care Administration
PIMA Medical Institute
Colorado Springs, CO01.2022
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Records Management
- Training Coordination
- Patient Intake
- Payment Collection
- Scheduling appointments
- Eligibility Determination
- Interpreting physician orders
- Phone and Email Etiquette
- Problem-Solving
- Registration and Admissions
Timeline
Patient Service Representative
Optum - Mountain View Medical Group
2022.10 - Current
Front Office Receptionist
Dynamic Healthcare Team
2022.01 - 2022.09
Bachelor of Science - Business Administration
University of Colorado At Colorado Springs
Certification - Health Care Administration
PIMA Medical Institute
Similar Profiles
Carrie AndersonCarrie Anderson
Receptionist at Mountain View Medical OptumReceptionist at Mountain View Medical Optum
Esperanza ChiudioniEsperanza Chiudioni
Registered Nurse, NICU at Mountain View Regional Medical CenterRegistered Nurse, NICU at Mountain View Regional Medical Center
Julie MontezJulie Montez
Chief Administration Officer at AHP/Medlab2020/Mountain View Medical LaboratoryChief Administration Officer at AHP/Medlab2020/Mountain View Medical Laboratory