Angela Cobanov
West Palm Beach,FL
Summary
Experienced Visa Consultant with 7+ years in visa regulations, e-visa processing, and travel documentation. Known for clear client communication, strong attention to detail, and accurate case handling that supports timely, compliant submissions.
Overview
4
4
Languages
21
21
years of professional experience
Work History
Visa Consultant
Expedited Travel
West Palm Beach, FL
03.2018 - 11.2025
- Advised clients on visa rules, timing, and required travel documents.
- Assisted customers with visa application paperwork.
- Prepared visa packets for embassy and consulate review.
- Coordinated support documents, appointments, and follow-up requests for travelers to ensure seamless visa processing.
- Verified customer documentation for accuracy before submission.
- Reviewed customer profiles to determine visa and travel document eligibility.
- Cultivated client relationships to facilitate timely visa processing and enhance customer satisfaction.
- Answered client questions about eligibility, documents, and application steps.
- Clarified visa policies, fee schedules, and service options for expedited travel to help clients make informed decisions.
- Tracked application status using travel case records and processing systems.
- Interpreted visa requirements to provide accurate guidance to clients.
- Completed e-visa submissions efficiently, reducing delays and improving client experience.
Sales Manager
White House Black Market
Jupiter, Florida
03.2016 - 11.2017
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Coordinated schedule coverage, task assignments, and team communication.
- Trained associates on POS transactions, returns, and payment procedures.
- Resolved customer concerns with professionalism and brand-focused solutions.
- Directed visual merchandising updates to support brand presentation and seasonal launches.
- Monitored inventory levels, replenished merchandise, and organized backroom stock.
Sales Manager
Nordstrom Department Store
Wellington, Florida
10.2004 - 11.2007
- Achieved company growth and brand development through market expansion and sales.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
Bachelor of Arts - Linguistics
University of Novi Sad
Novi Sad, Serbia06-1991
Skills
- Client support strategies
- Travel documentation
- Document verification
- Documentation management
- Process optimization
- Client support strategies
- Client communication
- Analytical skills
- Problem solving
- Relationship building
- Documentation management
Languages
English
Full Professional
German
Professional
Hungarian
Native/ Bilingual
Serbian
Native/ Bilingual
Timeline
Visa Consultant
Expedited Travel
03.2018 - 11.2025
Sales Manager
White House Black Market
03.2016 - 11.2017
Sales Manager
Nordstrom Department Store
10.2004 - 11.2007
Bachelor of Arts - Linguistics
University of Novi Sad