Angela Coca
Grand Junction,CO
Summary
Detail-oriented and flexible leader with a proven ability to build strong relationships with clients and colleagues. Proactive, analytical, and skilled in conflict resolution, communication, organization, and multitasking. Eager to apply my experience as a Criminal Justice Officer (CJO), CJO trainer, and Case Manager to expand my knowledge and take on new challenges within the department.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager I
Criminal Justice Services Department
650 South Avenue Grand Junction CO 81501
05.2020 - Current
- collaboration with clients to develop individualized case plans to address their criminogenic risk factors as well as increase their protective factors.
- Managed cliedifferent supervisions such as probation, parole, ansition,
- supervisions such as probation, parole, transition,
- Ensured community safety through comprehensive client monitoring and case management.
- Conducting various assessments to evaluate Risk, Need, and Responsivity factors, in order to refer to appropriate treatment.
- Maintained documentation on all cases, ensuring compliance with regulations and DCJ Standards.
- Managed specialized caseloads such as Non-Residential and Intensive Residential Treatment (IRT) clients.
- Collaborate with clients on developing case plans that are individualized and address their specific criminogenic risk factors in order to decrease level of risk and increase their protective factors.
- CIT Team meetings. Participated in CIT Team meetings to identify and support struggling clients, providing additional intervention and de-escalation strategies, crisis management, and coping skills development.
- provide a safe environment for clients to feel seen and heard in regards to their concerns as well as their achievements.
- Case manager tasks: referrals, case notes,assessments, behavioral interventions, entering data into CCIB, entering criminal history, intakes, releases, systematic file audits, periodic file audits, staffing paperwork, discharge paperwork.
- facilitated Communities of Practice in order to assist other CM’s and CJO’s increase their skills in Motivational Interviewing and Case Planning.
- Co-facilitated Community Meetings in SV-IRT weekly to assist clients in discussing their concerns and problem solving in order to create a safe environment.
- Trained another Case Manager as a back up for the Non-Residential caseload.
- Trained another Case Manager in IRT case management duties.
- Filed early termination paperwork to the courts, as well as responded to motions for reconsideration filed by clients.
Criminal Justice Officer
Criminal Justice Services Department
650 South Avenue Grand Junction CO 81501
04.2019 - 05.2020
- Trainer: training new staff on policy and procedure, writing weekly evaluations and explaining what is required in each shift (Days, Swings, and Graves)
- Demonstrating the process of coaching clients and communicating in an effective and professional manner
- Responding to client behaviors and problem solving, thinking errors; end goal is that the client transitions to the community successfully and they are capable of being a productive member of the community
- Conduct Breathalyzer testing, Urinalysis collection, Pat searches along with writing incident reports, Referrals evaluations for incoming clients and completing residential intakes
- Monitoring clients in order to ensure community safety and well being of the community
- PREA Team and bed placements
- Ensuring that all clients are assessed before placing them in a room, for their safety and the safety of the other clients sharing the same room
- Chipeta Team; Discussing issues occurring in the female facility and what we can do as staff to help these clients be successful in the program
- Security tasks; Headcounts, walkthroughs, room reaches, outside rounds, work, pass, curfew monitors, and Independent Living Apartments (ILA) home checks
Head Cashier
Fisher’s Discount Liquor Barn
07.2017 - 10.2018
- Managed Cashier shifts and breaks
- Trained and mentored new cashiers in making sure they were up to speed with POS system and all sales and locations of our products each day
- Counted and balanced cashier drawers, and accepted merchandise returns
- Greeted customers promptly and responded to questions
- Documented performance issues
- Built and maintained productive relationships with employees
- Maintained work area in clean and neat manner
- Communicated information to customers about product quality, value and style
- Made cash drops throughout the day, including counting cash, opening and closing cash registers and creating staff assignments
- Stocked shelves and carried merchandise out on the floor for customers
- Shared product knowledge with customers while making personal recommendations
Housekeeper
DonerightCleaning LLC
11.2010 - 04.2016
- Cleaning Responsibilities: Cleaning, Stocking and supplying cleaning supplies, mopping, sweeping, dusting, vacuuming, cleaning restrooms, throwing trash, making popcorn, and making coffee/tea
- Communicated with Startek supervisors and other employees on how to effectively keep and maintain a clean working area
- Provided a clean environment for Startek associates throughout building
Education
Bachelor of Arts - Criminal Justice
Colorado Mesa University
Skills
- Adaptable
- Analytical
- Hard-working
- Verbal communication
- Written communication
- Organization and Time Management
- Strategic planning
- Team leadership
- Reliable
- Dependable
Certification
- TIPS trained/Certified, 07/01/18
- CPI (Non-violent Crisis Intervention)
- CPR First Aid/AED
- Recognize, Respond, Report: Training for Colorado’s Mandatory reporters of Child Abuse and Neglect
- Kevin Mitnick Security Awareness Training
- IPVAC Conference Training
- Crisis Intervention Team (CIT)
- Reno Model Field Training Program
Timeline
Case Manager I
Criminal Justice Services Department
05.2020 - Current
Criminal Justice Officer
Criminal Justice Services Department
04.2019 - 05.2020
Head Cashier
Fisher’s Discount Liquor Barn
07.2017 - 10.2018
Housekeeper
DonerightCleaning LLC
11.2010 - 04.2016
Bachelor of Arts - Criminal Justice
Colorado Mesa University