Angela Coca
Grand Junction,CO
Summary
Detail-oriented and flexible leader with a proven ability to build strong relationships with clients and colleagues. Proactive, analytical, and skilled in conflict resolution, communication, organization, and multitasking. Eager to apply my experience as a Criminal Justice Officer (CJO), CJO trainer, and Case Manager to expand my knowledge and take on new challenges within the department.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager I
Criminal Justice Services Department
05.2020 - Current
- collaboration with clients to develop individualized case plans to address their criminogenic risk factors as well as increase their protective factors.
- Managed cliedifferent supervisions such as probation, parole, ansition,
- supervisions such as probation, parole, transition,
- Ensured community safety through comprehensive client monitoring and case management.
- Conducting various assessments to evaluate Risk, Need, and Responsivity factors, in order to refer to appropriate treatment.
- Maintained documentation on all cases, ensuring compliance with regulations and DCJ Standards.
- Managed specialized caseloads such as Non-Residential and Intensive Residential Treatment (IRT) clients.
- Collaborate with clients on developing case plans that are individualized and address their specific criminogenic risk factors in order to decrease level of risk and increase their protective factors.
- CIT Team meetings. Participated in CIT Team meetings to identify and support struggling clients, providing additional intervention and de-escalation strategies, crisis management, and coping skills development.
- provide a safe environment for clients to feel seen and heard in regards to their concerns as well as their achievements.
- Case manager tasks: referrals, case notes,assessments, behavioral interventions, entering data into CCIB, entering criminal history, intakes, releases, systematic file audits, periodic file audits, staffing paperwork, discharge paperwork.
- facilitated Communities of Practice in order to assist other CM’s and CJO’s increase their skills in Motivational Interviewing and Case Planning.
- Co-facilitated Community Meetings in SV-IRT weekly to assist clients in discussing their concerns and problem solving in order to create a safe environment.
- Trained another Case Manager as a back up for the Non-Residential caseload.
- Trained another Case Manager in IRT case management duties.
- Filed early termination paperwork to the courts, as well as responded to motions for reconsideration filed by clients.
Criminal Justice Officer
Criminal Justice Services Department
04.2019 - 05.2020
- Trainer: training new staff on policy and procedure, writing weekly evaluations and explaining what is required in each shift (Days, Swings, and Graves)
- Demonstrating the process of coaching clients and communicating in an effective and professional manner
- Responding to client behaviors and problem solving, thinking errors; end goal is that the client transitions to the community successfully and they are capable of being a productive member of the community
- Conduct Breathalyzer testing, Urinalysis collection, Pat searches along with writing incident reports, Referrals evaluations for incoming clients and completing residential intakes
- Monitoring clients in order to ensure community safety and well being of the community
- PREA Team and bed placements
- Ensuring that all clients are assessed before placing them in a room, for their safety and the safety of the other clients sharing the same room
- Chipeta Team; Discussing issues occurring in the female facility and what we can do as staff to help these clients be successful in the program
- Security tasks; Headcounts, walkthroughs, room reaches, outside rounds, work, pass, curfew monitors, and Independent Living Apartments (ILA) home checks
Head Cashier
Fisher’s Discount Liquor Barn
07.2017 - 10.2018
- Managed Cashier shifts and breaks
- Trained and mentored new cashiers in making sure they were up to speed with POS system and all sales and locations of our products each day
- Counted and balanced cashier drawers, and accepted merchandise returns
- Greeted customers promptly and responded to questions
- Documented performance issues
- Built and maintained productive relationships with employees
- Maintained work area in clean and neat manner
- Communicated information to customers about product quality, value and style
- Made cash drops throughout the day, including counting cash, opening and closing cash registers and creating staff assignments
- Stocked shelves and carried merchandise out on the floor for customers
- Shared product knowledge with customers while making personal recommendations
Housekeeper
DonerightCleaning LLC
11.2010 - 04.2016
- Cleaning Responsibilities: Cleaning, Stocking and supplying cleaning supplies, mopping, sweeping, dusting, vacuuming, cleaning restrooms, throwing trash, making popcorn, and making coffee/tea
- Communicated with Startek supervisors and other employees on how to effectively keep and maintain a clean working area
- Provided a clean environment for Startek associates throughout building
Education
Bachelor of Arts - Criminal Justice
Colorado Mesa University
Skills
- Adaptable
- Analytical
- Hard-working
- Verbal communication
- Written communication
- Organization and Time Management
- Strategic planning
- Team leadership
- Reliable
- Dependable
Certification
- TIPS trained/Certified, 07/01/18
- CPI (Non-violent Crisis Intervention)
- CPR First Aid/AED
- Recognize, Respond, Report: Training for Colorado’s Mandatory reporters of Child Abuse and Neglect
- Kevin Mitnick Security Awareness Training
- IPVAC Conference Training
- Crisis Intervention Team (CIT)
- Reno Model Field Training Program
Timeline
Case Manager I
Criminal Justice Services Department
05.2020 - Current
Criminal Justice Officer
Criminal Justice Services Department
04.2019 - 05.2020
Head Cashier
Fisher’s Discount Liquor Barn
07.2017 - 10.2018
Housekeeper
DonerightCleaning LLC
11.2010 - 04.2016
Bachelor of Arts - Criminal Justice
Colorado Mesa University
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