Angela Cochran
Newcastle,OK
Summary
Proven leader and adept communicator, I excelled at Fired Up Nutrition by significantly enhancing customer satisfaction and safety procedures. My strong work ethic and attention to detail led to a loyal customer base and efficient recordkeeping. Skilled in customer service and time management, I boosted revenue through strategic initiatives, demonstrating a results-driven approach with a focus on achievements.
Overview
30
30
years of professional experience
Work History
Fired Up Nutrition
OWNER
05.2016 - 08.2024
- Maintained customer relationships
- Implemented safety procedures for hazard-free working environment, reducing workplace incidents significantly.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Worker
Impact Pickup
08.2013 - 12.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Put together biweekly excel spreadsheets after pulling information from the website and submitting it to the warehouse in a timely fashion.
- Contacting customers to let them know of mistakes that need to be corrected for ordering.
- Submitted corrected information to warehouse.
- Created spreadsheets and lists for over 100 locations with customized information and pricing.
- Delivered client orders from warehouse to multiple locations biweekly.
- Collected money owed for product deliveries.
- Counted and sorted collected money and helped pay employees.
Medical Transcriptionist
Mcbride Clinic
04.2002 - 09.2017
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Applied medical terminology related to provider-specific treatments and techniques.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Recorded information using word processing, dictation and transcription software and equipment.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
Client Service Representative
Medical Arts Laboratory
01.2001 - 06.2002
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Distributed and called patient laboratory results to physicians and hospitals.
Medical Office Secretary
McBride Clinic
01.1998 - 01.2001
- Reviewed initial vital signs evaluations and lab specimens.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Created informative patient brochures about available services offered at the medical practice, enhancing overall satisfaction rates.
- Communicated with outside facilities for scheduling tests or surgeries.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Contributed to seamless office workflow by coordinating schedules, meetings, and events for medical staff.
- Improved communication between medical staff and patients through timely and accurate information sharing.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated closely with medical personnel to provide administrative support during special projects or initiatives as needed.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Scheduled surgeries, testing, and follow-ups.
- Handled all transcription.
- Scheduled all personal meetings and appointments for physician.
Medical Billing Specialist
University of Oklahoma Health Sciences Center
05.1994 - 05.1998
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Education
No Degree - Education
University of Central Oklahoma
Edmond, OKNo Degree - Elementary Education
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Newcastle High School
Newcastle, OK 05.1994
Skills
- Customer Service
- Time Management
- Attention to Detail
- Punctual and Reliable
- Repetitive Work
- Hand-Eye Coordination
- Recordkeeping abilities
- Strong Work Ethic
- Proofreading expertise
- Microsoft PowerPoint, Excel, and Word
- Microsoft Word expertise
- Microsoft Office proficient
Timeline
Fired Up Nutrition
OWNER
05.2016 - 08.2024
Worker
Impact Pickup
08.2013 - 12.2023
Medical Transcriptionist
Mcbride Clinic
04.2002 - 09.2017
Client Service Representative
Medical Arts Laboratory
01.2001 - 06.2002
Medical Office Secretary
McBride Clinic
01.1998 - 01.2001
Medical Billing Specialist
University of Oklahoma Health Sciences Center
05.1994 - 05.1998
No Degree - Education
University of Central Oklahoma
No Degree - Elementary Education
Oklahoma City Community College
High School Diploma -
Newcastle High School