Angela Cole
Summary
Healthcare Administrator with experience in research, policy, compliance and education. Committed to furthering patient access, quality and safety to improve positive outcomes.
Overview
21
21
years of professional experience
Work History
Business Administration- Optimization
Emory University Hospital
Atlanta, GA
01.2023 - 12.2023
- Collaborate with senior administration to support framework for internal home infusion services
- Pro Forma, Market Analysis, Quantitative, Qualitative, Financial Metrics, Contract Review, Change Management, Strategic Planning, Compliance, Quality, Lean Process Improvement, Implementation
- Research target populations: Oncology, Hematology and Cardiology
- Business plan completed and presented to integration council: Contract fulfilled
Project Manager - Compliance
Emory University Hospital
Atlanta, GA
12.2021 - 12.2022
- Ensured regulatory compliance by closely monitoring laws and regulations throughout each stage of project life cycle.
- Coordinated with cross-functional teams to resolve issues and mitigate risks for students, patients and employees
- Overseeing clinical vaccine process serving large population of international students, privacy, laws and World Health Organization (WHO) approved therapy.
- Supervising team of scribes, and clinical staff that involves tracking patient data utilizing Georgia Registry of Immunization and Georgia Department of Public Health
- New hire training, onboarding, performance reviews and evaluations
- Administrative reporting and clinical database management with Jasper, Qualtrics, EPIC, Research Electronic Data (Red Cap) and Point and Click (PNC)
- Collaborate with CDC liaison on pharmacy guidance in administration, storage and reporting of Pfizer & Moderna vaccines
- Collaborates with Solutions Architects in research, development, and informatics of any new forms, privacy, website language and processes
- Compliance auditing, policy, and SOP development
- Collaborates with School of Medicine, School of Public Health and School of Nursing administrators in facilitation and management of offsite mobile clinics
- Project Completed: Moved into Pharmaceutical Optimization
Business Administration- Operations
Emory University Hospital
Atlanta, GA
12.2020 - 12.2021
- Assisted in recruiting, hiring and training of team members.
- Analyzed data trends to identify potential risk in operations workflow, implementing strategies to mitigate accordingly.
- Responsible for schematics and logistics of mobile vaccine clinic for immunizations
- Oversee weekly testing for students, faculty, and staff
- Collaborate with Emory School of Medicine, School of Public Health and School of Nursing
- Student, faculty and employee engagement
- Staff Development, Training & Workshops
- Quality Improvement
- Compliance
- Developed PILOT for transition to Student Health Services
- Oversaw process improvement initiatives.
- Project completed, contract fulfilled, moved into Project Management role.
Pharmaceutical Operations - Drug & Alcohol
Restore RX Inc
Memphis, TN
04.2016 - 04.2019
- Enforce program rules and guidelines, promoting a safe and supportive space for all clients
- Collaborates closely with physicians, nurses and case managers in a specialty rehabilitative environment for the drug Vivitrol
- Coordinated all new patients and managed accounts with medical facilities and hospitals
- Coordinated follow up and discharge plans with nurses and case managers, pre-post authorizations
- Proficient in Humana, BlueCross BlueShield, Medicare, Medicaid and PBM
- Conducted on site visits with physicians and stakeholders to address any patient concerns and feedback
- Regulatory Reporting & Compliance
Hospice & Palliative Care Specialist
Omnicare
Memphis, TN
07.2006 - 04.2016
- Part of clinical team specializing in end of life care
- Responsible for triage, new admissions and discharge
- Responsible for building MAR's, Long Term Care (LTC) and Wound Care assessments
- Proficient in PBM, Major Medical, Medicare & Medicaid
- Support senior management in development of new business models and development of PILOT
- Creating department SOP, policy, and managing 25 temporary employees, into permanent placement
- Responsible for call quality reviews
- Responsible for emergency response, emergency approval, pharmaceutical dosing, spacing, supply and delivery.
Adjunct Instructor
Southwest Tennessee Community College
Memphis
12.2002 - 03.2007
- Pharmacy Technology,
- Pharmacy Calculations,
- Law & Ethics
- Delivered high-quality instruction using a variety of teaching methods for diverse learning styles and needs of students: Responsible for lecture, curriculum development and final grading
Education
Ph.D. - Healthcare Administration
Grand Canyon University
Phoenix, AZ04.2026
Master of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ12.2022
Bachelor of Arts - English: Technical Writing
The University Of Memphis
Memphis, TN12.2016
Skills
- Change Management
- Risk Management
- Lean Process Improvement
- Training and Education
- Research
- Policy
- Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Business Administration- Optimization
Emory University Hospital
01.2023 - 12.2023
Project Manager - Compliance
Emory University Hospital
12.2021 - 12.2022
Business Administration- Operations
Emory University Hospital
12.2020 - 12.2021
Pharmaceutical Operations - Drug & Alcohol
Restore RX Inc
04.2016 - 04.2019
Hospice & Palliative Care Specialist
Omnicare
07.2006 - 04.2016
Adjunct Instructor
Southwest Tennessee Community College
12.2002 - 03.2007
Ph.D. - Healthcare Administration
Grand Canyon University
Master of Science - Healthcare Administration
Grand Canyon University
Bachelor of Arts - English: Technical Writing
The University Of Memphis