Angela Cole
Memphis,TN
Summary
Highly motivated and results driven. Bringing extensive experience in retail, warehouse, restaurant, logistics and distribution. I am a team player and natural leader with excellent communication skills. Also I am willing to learn and train in other areas.
Highly adept General Cleaner with broad knowledge in various cleaning techniques and using different cleaning equipment. Possess strong skills in maintaining cleanliness standards, ensuring sanitary conditions, and handling cleaning agents safely. Demonstrated ability to work independently or as part of a team, showcasing excellent time management and organizational abilities. Notable for improving overall cleanliness and client satisfaction in previous roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Cleaner
Immaculate Cleaning Facility
Memphis, US
02.2024 - Current
- Dispose of trash in all designated areas
- Mop and clean restrooms
- Clean offices, break rooms and etc
- Dust and sweep areas
Janitorial Worker
ESFM
Memphis, US
05.2024 - 08.2025
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Managed waste disposal by emptying trash bins and recycling containers in a timely manner
- Maintained inventory of cleaning supplies and notified supervisor when reordering was necessary
- Operated various cleaning equipment such as floor buffers, carpet cleaners, and pressure washers
- Responded promptly to requests for spill cleanup or other emergencies to prevent accidents or hazards
Environmental Specialist
Facilities Performance Group, LLC
Memphis, US
09.2022 - 12.2023
- Clean designated areas daily
- Sweep, mop , and dust
- Pull and empty trash
Warehouse Associate
Amazon
Memphis, US
01.2021 - 03.2021
- Pick items from bin and place them in totes (robot operated)
- Took orders and packed items for customer deliveries
- Loaded and unloaded merchandise
- Manually inspected items
Support Worker
Lakeside Behavioral Health System
Memphis, US
09.2018 - 06.2020
- Restroom cleaning
- Trash removal
- Adheres to company policies and procedures
- Kept janitorial closets clean and organized
- Communicated effectively with clients and their families to ensure comfort.
- Provided emotional support and companionship to enhance client well-being.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
Customer Service Representative
American Customer Care
Memphis, US
11.2014 - 03.2020
- Performed customer service surveys
- Provided policy and service information
- Answered general questions
- Managed client records
- Set up client appointments
- Responded to claim inquiries
Customer Service Representative
Global Teletherapy
Memphis, US
03.2009 - 02.2013
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
Education
high school diploma -
Melrose High School
Memphis, TNSkills
- English
- RF Scanner
- Order fulfillment
- Operation monitoring
- Order Picker
- Time management
- Load & unload
- Commercial cleaning
- Janitorial experience
- Sales
- Reading comprehension
- Customer service
- Packaging
- Shipping & receiving
- Warehouse experience
- Live chat
- Sanitation (10 years)
- Logistics
- Order Picking
- Cleaning Experience
- Writing
- Custodial experience
- Hotel experience
- Pallet Jack
Certification
Life & Health Insurance License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
Timeline
Janitorial Worker
ESFM
05.2024 - 08.2025
General Cleaner
Immaculate Cleaning Facility
02.2024 - Current
Environmental Specialist
Facilities Performance Group, LLC
09.2022 - 12.2023
Warehouse Associate
Amazon
01.2021 - 03.2021
Support Worker
Lakeside Behavioral Health System
09.2018 - 06.2020
Customer Service Representative
American Customer Care
11.2014 - 03.2020
Customer Service Representative
Global Teletherapy
03.2009 - 02.2013
high school diploma -
Melrose High School
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