Angela Coleman

• Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
• Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
• Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
• Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
• Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
• Maintained accurate records, documenting observations and actions taken during each shift.

• Answered inbound customer service calls to assist with questions, concerns or problems.
• Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
• Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
• Reduced customer complaints by providing accurate information and empathetic support during difficult situations.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Provided exceptional customer service during checkout.