Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Additional Employment
Timeline
01
Angela Coleman

Angela Coleman

Central Illinois

Summary

Experienced leader with over 10 years of remote experience, specializing in empowering staff through virtual and in-person coaching. Skilled in creating training materials and fostering employee growth. Demonstrated success in program management with a 100% goal achievement rate. Proficient in small business start-ups, business plans, and employee handbooks. Passionate about training and development, driving both career and volunteer advocacy projects. Experience implementing Human Rights into all aspects of business and volunteering.

Overview

10
10
Certification
11
11

Volunteer Organizations Served

22
22
years of professional experience

Work History

OPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions)

HomePro Telecommunications
01.2015 - Current
  • Oversaw daily operations to enhance efficiency and streamline workflows.
  • Implemented process improvements resulting in reduced operational costs.
  • Led cross-functional teams to achieve strategic objectives and drive performance.
  • Developed training programs to mentor staff on best practices and operational standards.
  • Analyzed performance metrics to identify areas for improvement and strategy alignment.
  • Managed vendor relationships ensuring quality service delivery and compliance with contracts.
  • Facilitated communication between departments to support collaborative project execution.
  • Conducted risk assessments to mitigate potential operational disruptions and enhance safety protocols.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supported project documentation, ensuring accuracy and compliance with established standards.
  • Assisted in daily operations by managing schedules and coordinating team activities.
  • Developed and implemented training programs to enhance employee skills and performance.
  • Assessed training needs through surveys and performance evaluations to tailor development initiatives.
  • Led workshops and seminars, fostering a culture of continuous learning among staff.
  • Collaborated with cross-functional teams to align training objectives with organizational goals.
  • Evaluated training effectiveness using feedback mechanisms, refining programs for improved outcomes.
  • Managed onboarding processes, ensuring new hires received comprehensive orientation and support.
  • Mentored junior trainers, enhancing their delivery techniques and instructional design capabilities.
  • Utilized Learning Management System (LMS) for tracking progress and managing training materials efficiently.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Successfully integrated remote learning options into existing course offerings, accommodating both in-person and virtual trainees.
  • Collaborated with department heads to assess company-wide training needs and develop strategic plans for addressing them.
  • Organized annual conferences designed to enhance leadership abilities among management staff.
  • Facilitated cross-functional collaboration among departments through well-organized team building activities and workshops.
  • Designed engaging training materials that catered to various learning styles, resulting in improved comprehension and skill development.
  • Managed budgets for multiple training initiatives, ensuring cost-effective allocation of resources without compromising quality.
  • Drove continuous improvement by incorporating feedback from employees and managers into ongoing curriculum updates.
  • Conducted thorough evaluations of external trainers and vendors, selecting those best suited for meeting organizational goals.
  • Increased participation rates in voluntary professional development offerings by actively promoting available opportunities throughout the organization.
  • Established a positive learning environment through clear communication and goal-setting for trainees.
  • Fostered a culture of learning by establishing ongoing training initiatives and regularly promoting professional development resources to all staff members.
  • Developed customized e-learning courses that allowed employees to complete required training at their own pace, increasing overall engagement.
  • Implemented metrics-driven evaluation methods to monitor the effectiveness of training programs and make necessary improvements.
  • Mentored team members in developing effective presentation skills, enhancing their ability to deliver impactful training sessions.
  • Increased employee retention by analyzing performance data and adjusting training strategies accordingly.
  • Improved overall efficiency within the company by identifying skill gaps among employees and providing targeted solutions through tailored training sessions.
  • Streamlined compliance-related education processes by automating data tracking methods related to mandatory certifications.
  • Coordinated with subject matter experts to ensure all content was accurate, relevant, and up-to-date before delivery of each session.
  • Streamlined the onboarding process by creating standardized orientation materials for new hires, reducing time spent on initial training.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Managed new employee orientation training process for more than [Number] employees each year.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Developed departmental systems and procedures to better align workflow processes.
  • Directed training programs and development paths for managers and supervisors.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Conducted training courses and prepared videos for long-term use.
  • Directed field training to enhance participants' skills.
  • Created in-depth training manual for all employees.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Tested all training software and hardware prior to commencing training programs.
  • Selected and assigned instructors to conduct specific training programs.

ADMINISTRATIVE PROJECT SUPPORT SPECIALIST

New Directions Treatment Center
05.2017 - 10.2019
  • Company Overview: Nonprofit Agency
  • Work with administrative and clinical staff to develop policy, procedural best practices, and process improvement. Develop measurable goals and follow up criteria to ensure efficient, cost effective and usability of programs.
  • Conduct record audits
  • Review Billing and remittance
  • Promote program activities and analysis of program
  • Develop measurable goals and follow up criteria
  • Receive payments and reconcile cash flow
  • Prepare financial deposits
  • Payroll Time Keeping
  • Research available resources for clients
  • Monitor clinical activities and report to CEO
  • Research, identify and offer solutions regarding gaps in services, potential pitfalls and risks
  • Work with insurance companies to receive funding for services
  • PROCESS IMPROVEMENT
  • Led cross-functional teams to optimize project workflows and enhance collaboration.
  • Developed project timelines and resource allocation plans, ensuring alignment with organizational goals.
  • Implemented process improvements that streamlined operations, reducing turnaround times on key deliverables.
  • Mentored junior staff, fostering skill development and promoting best practices within the team.
  • Analyzed project performance metrics, identifying trends to inform strategic decision-making processes.
  • Managed risk assessments and mitigation strategies, enhancing project resilience against potential challenges.
  • Spearheaded training initiatives for new tools and systems, increasing team efficiency and productivity across projects.
  • Optimized resource utilization by effectively balancing workload among team members according to skillsets and availability.
  • Reduced project completion time with effective communication and proactive problem-solving strategies.
  • Enhanced project efficiency by implementing streamlined processes and optimizing resource allocation.
  • Conducted thorough risk assessments for each project phase to identify potential challenges and develop mitigation strategies accordingly.
  • Championed process improvements that led to increased efficiency, reduced costs, and improved customer satisfaction levels.
  • Evaluated project outcomes upon completion, identifying areas for improvement and lessons learned, refining future strategies for ongoing success.
  • Facilitated open channels of communication between internal departments involved in projects ensuring seamless coordination throughout execution phases.
  • Introduced innovative tools and technologies to enhance overall project management capabilities within the organization.
  • Collaborated with senior leadership in strategic planning initiatives to drive continuous improvement throughout the organization.
  • Developed detailed project plans, defining scope, objectives, timelines, and key milestones for success.
  • Ensured on-time project delivery through meticulous monitoring of progress and timely resolution of issues.
  • Performed data gathering and research to support sourcing and cross-functional projects.
  • Maintained and reviewed daily and weekly client reports.
  • Planned and coordinated scheduling and administrative tasks.
  • Identified needed resources and distributed responsibilities to manage and execute project objectives and deliverables.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

SELF-EMPLOYED

Home Health Care
01.2011 - 05.2019
  • Provided physical, mental, and emotional care of mature adults. Assisted with activities of Daily Living (ADL). Provide transportation. Encourage and motivate clients. Coordinate services with family, medical providers, and clients.
  • Graphic Design/Marketing: Develop and design print and digital materials for clients including business forms and websites. Assessed past and current marketing strategies and develop new plans with measurable goals and proper follow up. Organized and planned events.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Administered daily medication and health monitoring for diverse patient needs.
  • Assisted clients with personal care tasks, promoting dignity and independence.
  • Developed personalized care plans in collaboration with healthcare professionals.
  • Trained and mentored new caregivers on best practices and client care standards.
  • Implemented safety protocols to ensure a secure environment for clients.
  • Communicated effectively with families regarding patient progress and needs.
  • Coordinated transportation and scheduling of medical appointments for clients.
  • Maintained accurate records of patient care activities and outcomes for compliance purposes.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
  • Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Conducted regular assessments of patients'' conditions, updating care plans as necessary.
  • Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
  • Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed individual care plans for clients based on specific needs.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Trained new staff members on best practices for home health care.
  • Improved patients' comfort with massage and application of topical treatments.
  • Constructed cognitively stimulating activities.
  • Researched and recommended community resources to meet clients' needs.
  • Developed and implemented care plans for clients.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Documented vital statistics and coordinated with health care providers.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

OFFICE MANAGER/INSTRUCTION & CURRICULUM DEVELOPER

AckAck, Inc
05.2003 - 01.2011
  • Small Business start-up. Organization of business goals, marketing, regulatory compliance, trade shows, collaborating business to business. Ran several companies under the umbrella of ACKACK, Inc. including an employment service for firefighters, Award Winning Part 61 flight school, aircraft management, aviation fleet operations and Part 91 Air Tours.
  • Business Start Up
  • Develop Safety Trainings
  • TRAIN aviation pilots to become excellent instructors and to understand the “Fundamentals of Instruction”
  • DEVELOP instruction materials for aviation student courses and seminars for advances pilots
  • Plan and host aviation safety seminar
  • Plan and facilitate job fairs and tradeshows
  • Marketing
  • Plan, direct, supervisor and coordinate work activities relating to employment, compensation, labor relations, certifications, and training
  • Develop policy manuals
  • Testing Director and Proctor through Collaborative Academic Testing Service (CATS)
  • Identify opportunities for strategic improvement and mitigation of business interruption and risks caused by business, regulatory, or industry-specific change initiatives
  • Schedule aircraft, pilots, instructors, students
  • Business to business coordination of events
  • Expand the scope of business for growth
  • Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
  • Managed vendor relationships, ensuring timely delivery of office supplies and services.
  • Streamlined office operations by implementing efficient filing and record-keeping systems.
  • Coordinated scheduling for meetings and events, optimizing use of conference rooms and resources.
  • Developed training materials for new administrative staff, enhancing onboarding processes.
  • Oversaw budget management for office expenses, ensuring adherence to financial guidelines.
  • Improved communication across departments by creating standardized reporting templates.
  • Led initiatives to enhance workplace productivity through process improvements and technology integration.
  • Mentored junior administrative staff, fostering professional growth and skill development within the team.
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Assisted executive management with special projects as needed to support overall business objectives.
  • Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
  • Reduced costs by negotiating vendor contracts for office supplies and services.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Streamlined office processes by implementing efficient organizational systems and procedures.
  • Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
  • Created new employee handbook, IT policies and disaster recovery procedures.
  • Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
  • Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
  • Improved communication between departments for better collaboration and problemsolving.
  • Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
  • Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
  • Designed office space and worked with construction and utility contractors.
  • Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
  • Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Completed bi-weekly payroll for [Number] employees.
  • Created organized filing system to manage department documents.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized and updated databases, records and other information resources.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Created reports, presentations and other materials for executive staff.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Negotiated and executed contracts on behalf of department.
  • Built and managed processes for tracking and monitoring department performance.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Collaborated with subject matter experts to create effective e-learning modules aligned with learning objectives.
  • Conducted needs assessments to identify training gaps and recommend targeted solutions for diverse audiences.
  • Designed evaluation strategies to assess learner performance and improve course effectiveness based on feedback.
  • Facilitated workshops to train faculty on best practices in instructional design and technology integration.
  • Mentored junior instructional designers, fostering professional growth and enhancing team productivity through knowledge sharing.
  • Led cross-functional teams in developing innovative training programs that support organizational goals and workforce development initiatives.
  • Contributed to development of comprehensive employee training courses.
  • Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
  • Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
  • Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
  • Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
  • Implemented successful instructional design projects from concept to completion within budget and time constraints.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
  • Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
  • Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
  • Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Facilitated team collaboration during design meetings, providing constructive feedback on proposed ideas and concepts.
  • Identified gaps in existing curriculum by conducting thorough reviews of current course offerings.
  • Developed custom training programs tailored to diverse learner populations in various industries and sectors.
  • Designed course materials and supported implementation.
  • Fostered a culture of continuous learning through ongoing professional development initiatives within the organization.
  • Optimized learning outcomes by aligning instructional objectives with business goals and performance metrics.
  • Increased course completion rates, creating assessments that accurately measured learner comprehension and application.
  • Championed adoption of mobile learning solutions, allowing for uninterrupted learning experiences on-the-go.
  • Improved training outcomes with implementation of customized learning pathways based on individual learner needs.
  • Conducted thorough needs analysis to identify gaps in existing training programs, leading to targeted curriculum updates.
  • Led cross-functional teams in development of new employee onboarding program, resulting in reduced time-to-competency.
  • Boosted learner motivation through introduction of gamification elements into existing courses.
  • Tailored instructional strategies to accommodate special needs learners, promoting inclusivity and accessibility.
  • Developed comprehensive training programs for improved performance, incorporating multimedia and interactive technologies.
  • Collaborated with subject matter experts to ensure content accuracy and relevance, enhancing learner trust and engagement.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed lesson plans, instructional materials and written practice tests for Aviation Students and Aviation Instructor training courses.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Wrote training manuals for Aviation in the school district, employees.
  • Developed job-specific competencies and performance standards.

Education

Bachelor of Arts - General Studies

West Texas A&M University
Canyon, TX

Associate of Science - Social And Natural Science

Amarillo College
Amarillo, TX

Skills

  • Proficient in Microsoft Office Suite
  • Proficient in Zoom
  • Skilled in MS Teams communication tools
  • Skilled in utilizing Talent LMS
  • Online learning support services
  • Remote teamwork
  • SharePoint collaboration tools
  • Evaluate AI functionality
  • Experience with NICE CXone
  • Website design
  • Online platform management
  • Web browser proficiency
  • Social media management
  • Digital communication tools
  • Airtable database management
  • VICI expertise
  • Proficient in LiveVox
  • Salesforce management skills
  • Genesys platform expertise
  • Affinity analysis
  • VPN/VoIP
  • MOBIUS application knowledge
  • DARTS experience
  • Proficient in QuickBooks
  • Responsive design development
  • Experience with Zoho applications
  • Proficient in Trillian
  • Proficient in Google Drive
  • Proficient in Google Suite
  • Proficient in GoDaddy
  • Proficient in chat programs
  • Mobile application development
  • Adobe software proficiency
  • Docusign
  • Picassa
  • Dropbox
  • Tableau
  • Shelf
  • Jot Form
  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Documenting information
  • Customer needs determination
  • Ensuring customer satisfaction
  • Service support
  • Call management
  • Critical thinking
  • Flexible schedule
  • Information documentation
  • Conflict resolution
  • Persuasive speaking
  • Public speaking
  • Recordkeeping proficiency
  • Polite communication skills
  • Product sales
  • Schedule management
  • Sales closing
  • Special events organization
  • Order fulfillment
  • Technical support
  • Professional networking
  • Meeting coordination
  • Salary determination
  • Internet savvy
  • Contract negotiations
  • Financial document preparation
  • Sales strategy development
  • Report creation
  • Event promotion
  • Client interviews
  • Business correspondence
  • Report generation
  • Marketing management
  • Lead prospecting
  • Business development
  • Stress management
  • Appearance scheduling
  • Performer promotion
  • Industry expertise
  • Human resources coordination
  • Sample preparation
  • Career growth strategy development
  • Travel arrangements
  • Personnel recruitment
  • Contract negotiation
  • Customer service
  • Cold calling
  • Follow-up calling
  • Resolving customer issues
  • Strong communication
  • Microsoft office
  • Attention to detail
  • Adaptability and flexibility
  • Client relations
  • Analytical and logical thinking
  • Meeting arrangements
  • Client relationship management
  • Basic math
  • Partnership development
  • Negotiation management
  • Terms review and enforcement
  • Operations management
  • Database maintenance
  • CRM tracking
  • Team leadership
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Management
  • Project management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Customer relationship management
  • MS office
  • Maintaining compliance
  • Goal setting
  • Interpersonal communication
  • Client relationships
  • Inventory control
  • Workflow optimization
  • Strategic planning
  • Project management abilities
  • Project leadership
  • Process improvement
  • Performance management
  • Health and safety compliance
  • Regulatory compliance
  • Workforce management
  • Continuous improvements
  • Process improvements
  • Organizational management
  • Superb time management skills
  • Quality assurance controls
  • Customer relationship management (CRM)
  • Onboarding and orientation
  • Project planning and development
  • Logistics management
  • Delegation
  • Invoice processing
  • KPI tracking
  • Conflict mediation
  • Customer retention
  • Retail operations management
  • Assignment delegation
  • Work flow planning
  • Cost reduction
  • Business administration
  • Business planning
  • Logistics oversight
  • Product management
  • Data management
  • Cross-functional collaboration
  • Risk management
  • Purchasing and procurement
  • Cross-functional communications
  • Complex problems analysis
  • Data analysis
  • Forecasting and scheduling
  • Performance reporting
  • Customer relations specialist
  • Process flows
  • Cross-functional communication
  • Process improvement strategies
  • Document control
  • Maintenance planning
  • Solutions development
  • Performance evaluations
  • Cultural awareness
  • Procedure development
  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Records management
  • Benefits and compensation management
  • Compensation and benefits
  • Corrective action planning
  • Recruitment and hiring
  • Human resources operations
  • Talent acquisition
  • Payroll administration
  • Compliance
  • Legal compliance
  • Employee onboarding
  • Performance appraisal
  • Employee retention
  • Workforce planning
  • Recruitment and selection
  • Recordkeeping
  • Training development
  • Talent management
  • Recruitment
  • Background checks
  • Employee handbook development
  • Policy enforcement
  • Organizational development
  • New employee orientation
  • Leadership development
  • Diversity and inclusion
  • Benefits administration
  • Succession planning
  • Online position posting
  • Internal communications
  • Career development
  • Job analysis
  • Exit interviews
  • Microsoft office and docusign
  • HR analytics
  • Recruitment strategies
  • Performance assessment
  • Training programs
  • Dispute mediation
  • Compensation structuring
  • Recruitment oversight
  • Labor relations
  • Workforce improvements
  • System development
  • Company organization
  • Team building
  • Employee morale management
  • Orientation preparation
  • HR guidance
  • Employee support
  • Staffing optimization
  • Post-hire check-ins
  • Recruitment life cycle
  • HR leadership
  • Employee engagement
  • Grievance handling and redressal
  • Onboarding, training, and development
  • Hiring and onboarding
  • Human resources department processes
  • Exit interviews and processes
  • Employee engagement strategies
  • Payroll management
  • Employee recognition programs
  • Leadership training and development
  • Coaching and mentoring
  • Performance management systems
  • Employment record verification
  • Payroll processing
  • Employee development
  • Company leadership
  • Policy improvement recommendations
  • Confidential document control
  • New hire on-boarding
  • Program optimization
  • New employee training
  • Strategic thinker
  • Adaptive learning
  • Training methods
  • Soft skills training
  • Training facilitation
  • Leadership training
  • Technical training
  • Training delivery
  • Virtual training
  • Learning management systems
  • Customized training
  • Product development
  • Team direction
  • Training material updates
  • Adult learning theories
  • Training oversight
  • Classroom instruction
  • Change management
  • E-learning platforms
  • Staff development plans
  • Resource management
  • Materials selection
  • Needs assessment
  • Training solutions development
  • Supply control
  • Course planning
  • Class coordination
  • Human resource laws expert
  • Stakeholder management
  • Process evaluations
  • Course design
  • Small group instruction
  • Budget administration
  • Course development
  • Performance metrics
  • Program management
  • Multimedia content creation
  • Process evaluation and enhancement
  • Human resources
  • Certified Corporate Trainer
  • Staff presentations
  • Motivational speaking
  • Instructor management
  • Employee coaching
  • Group trainings
  • Training program development
  • New hire orientation
  • Individual trainings
  • Remote employee training
  • New hire training
  • Program development
  • Core values management
  • Quality control
  • Workload management
  • Orientation sessions
  • Staff leadership
  • Inventory stocking
  • Data entry
  • Training program modification
  • Management team development
  • Curriculum development
  • Training needs analysis
  • Learning strategies
  • Productivity improvement
  • Workflow process improvement
  • Survey creation
  • Improvement recommendations
  • Daily schedule creation
  • Customer inquiry and response
  • Personal development sessions
  • Human resource management
  • Content development
  • Verbal and writing communication

Accomplishments

· National Transportation Safety Board – NTSB

· Texas Department of Transportation - TxDOT

· Texas Commission on Fire Protection – TCFP

· Federal Communications Commission – FCC

· Federal Aviation Administration - FAA

· Occupational Safety and Health Administration – OSHA

· Defense Contract Management Agency – DCMA

· National Fire Protection Association – NFPA

· Department of Homeland Security – DHS

· Illinois Department of Employment Security - IDES

Certification

  • MANAGEMENT AND STRATEGY INSTITUTE - Corporate Trainer Certified (CTC)
  • MANAGEMENT AND STRATEGY INSTITUTE - Project Management Essentials Certified (PMEC)
  • UNITED STATES INSTITUTE OF DIPLOMACY AND HUMAN RIGHTS - Human Rights Consultant
  • MANAGEMENT AND STRATEGY INSTITUTE - Lean Six Sigma White Belt Certified (LSSWB)
  • PARKLAND COLLAGE - OSHA-30 Certification
  • PARKLAND COLLAGE - First-Aid Cardiopulmonary Resuscitation (CPR)
  • PARKLAND COLLAGE - Automated External Defibrillator (AED)
  • MENTAL HEALTH FIRST AID USA - Adult Mental Health
  • MENTAL HEALTH FIRST AID USA - Youth Mental Health
  • Motivational Interviewing Intermediate Workshop

Awards

  • Federal Aviation Administration Safety Team (FAASTeam) Outstanding Achievement
  • Society of Molly Pitcher United States Army Infantry Division
  • Multiple Achievement and Appreciation Awards Air Force Army Navy
  • Semper Fidelis for Musical Excellence AFCENT International

Additional Employment

  • HARVEST EQUIPMENT NIGHT WATCH C&M Farms; Chrisman, IL
  • CUSTOMER SERVICE Velaro; Rockville, IN Vicom; Baumholder, Germany
  • MANAGER Otto’s Gift Shop; Baumholder Germany
  • FRONT DESK/NIGHT AUDIT Travelodge West; Amarillo, TX
  • CERTIFIED NURSING ASSISTANT Bivins Nursing Home; Amarillo, TX
  • PUBLIC AFFAIRS INTERN Army Element Public Affairs Office; USAE Schinnen The Netherlands
  • Gaps in employment were due to being a stay-at-home mom and advancing my education.

Timeline

ADMINISTRATIVE PROJECT SUPPORT SPECIALIST

New Directions Treatment Center
05.2017 - 10.2019

OPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions)

HomePro Telecommunications
01.2015 - Current

SELF-EMPLOYED

Home Health Care
01.2011 - 05.2019

OFFICE MANAGER/INSTRUCTION & CURRICULUM DEVELOPER

AckAck, Inc
05.2003 - 01.2011

Bachelor of Arts - General Studies

West Texas A&M University

Associate of Science - Social And Natural Science

Amarillo College

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