Angela Collie
Customer Service
Henderson,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Cashier/ Customer Service
Walmart
Las Vegas, Nevada
01.2016 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Cashier
Macy's
Las Vegas, Nevada
08.2007 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Technical Support Representative/ Customer Service
Client Logic
Las Vegas, Nevada
12.2005 - 11.2006
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Office Assistant
Foxy Fine Finishes
Las Vegas, Nevada
06.1992 - 09.2005
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV 08.2024 - 06.1992
Skills
Customer Service
Work Ethic and Integrity
Point of sale operation
Microsoft Office
Patience and Empathy
Reliable and Responsible
Microsoft Office
Call center experience
Problem Resolution
Technical Support
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionFlexible work hoursHealthcare benefitsCareer advancementTimeline
High School Diploma -
Eldorado High School
08.2024 - 06.1992
Cashier/ Customer Service
Walmart
01.2016 - Current
Cashier
Macy's
08.2007 - 05.2011
Technical Support Representative/ Customer Service
Client Logic
12.2005 - 11.2006
Office Assistant
Foxy Fine Finishes
06.1992 - 09.2005