Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela `Colwell

Charlestown,IN

Summary

Creative Cook exceptionally well-versed in food plating and knife handling skills and techniques. Offering comprehensive experience in quality food preparation and presentation. Reliable employee seeking position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Cook

Water Of Scottsbgurg
06.2021 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Transitioned between breakfast and lunch service.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Ordered and received products and supplies to stock kitchen areas.
  • Maintained central standardized recipe and ingredient repository with nutritional and cost information.

House Keeping

Water Of Scottsburg
06.2021 - Current
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week.
  • Directed team of [Number] personnel in busy hotel with [Number] rooms.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Created and implemented training programs to enhance employee performance.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Managed household staff while parents were away.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Maintained controls over expenses and inventory for optimal budget tracking
  • Created and implemented training programs to enhance employee performance
  • Increased employee performance through effective supervision and training
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week
  • Placed orders for housekeeping supplies and guest toiletries
  • Completed schedules, shift reports and other business documentation
  • Adhered to safety protocols by enforcing proper equipment usage
  • Improved process efficiency through effective inventory control in alignment with client standards
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
  • Employed best maintenance and safety practices with [Number]% incident rate
  • Evaluated employee performance and recommended promotions, transfers and dismissals
  • Maintained required records of work hours, budgets and payrolls
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment

Assistant Store Manager

Pizza Pizza
Jeffersonville , IN
2009 - 2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Compiled financial data to comply with budget.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.

Utlity Worker

Delta Apparel
Maiden, NC
1989 - 1993
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked with customers to understand needs and provide excellent service.
  • Increased customer satisfaction by resolving issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.
  • Onboarded new temps by entering employee information into systems.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Created plans and communicated deadlines to complete projects on time.
  • Handled [Number] calls per day to address customer inquiries and concerns.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations through consistent hard work and dedication.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Associate of Applied Science - Business Administration And Management

Purdue University Global
West Lafayette, IN
04.2023

Skills

  • Dish Preparation
  • Product Rotations
  • Institutional and Batch Cooking
  • Sous Vide Technique

Timeline

Cook

Water Of Scottsbgurg
06.2021 - Current

House Keeping

Water Of Scottsburg
06.2021 - Current

Assistant Store Manager

Pizza Pizza
2009 - 2021

Utlity Worker

Delta Apparel
1989 - 1993

Associate of Applied Science - Business Administration And Management

Purdue University Global

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Angela `Colwell