Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Angela Connell

Angela Connell

Hammond,IN

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Successful at managing clerical needs, planning events, overseeing purchasing and producing detailed reports.

Overview

29
29
years of professional experience
1
1
Certification

Work History

OPERATIONAL ASSISTANT UTILIZATION MANAGEMENT

Powers Health-Community Hospital
Munster, IN
11.2023 - Current
  • Verify prior authorizations with insurance companies, and verify that the correct CPT/ICD-10 codes are used.
  • Generate the Length of Stay report daily, and convert the information to an Excel spreadsheet to distribute to the responsible parties.
  • Generate the Avoidable Nights report monthly, and create letters to send to the departments involved.
  • Create and send Medicare A-to-B letters.
  • Prepare meeting agendas, and record the meeting minutes.
  • Answer and direct calls.
  • Order office supplies.
  • Scan and index authorizations into the Epic system.
  • Collect and distribute mail to the appropriate department.

QUALITY ASSURANCE COORDINATOR

Interstate Blood Bank
Hammond, IN
06.1996 - 04.2023
  • Direct and monitored processes and ensured center compliance with all applicable state, federal, and company regulations
  • Ensured the standard operating procedures (SOPs) are properly interpreted, implemented in a timely fashion, and performed monthly audits to ensure the staff is performing according to all SOPs
  • Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to safety of the patient and the quality of the product
  • Reviewed documents, ensured accuracy of all files, track/trend center quality incidents and follow ups
  • Ensured the Current Good Manufacturing (cGMP) training is completed, quality control (QC) checks are performed as required and are in acceptable ranges for test reagents, and directs the maintenance and calibration of equipment and documentation of procedures
  • Ensured that Clinical Lab Improvement Amendments (CLIA) proficiency test surveys, complaint investigations, and trainings have been properly documented
  • Prepared quality analysis reports to track issues and set goals
  • Performed in depth research and analysis to resolve systemic compliance issues
  • Built a great relationship with donors to ensure overall customer satisfaction with the center to support long-term donation
  • Performed donor screening(vitals, hematocrit, total protein testing), phlebotomy, and unit processing when needed

HOME HEALTH AIDE

HOME HEALTH CARE AIDE, Companion Care
Munster, IN
04.2014 - 09.2015
  • Provided compassionate and empathetic care to elderly, disabled, and chronically ill patients in their homes
  • Adapted easily to different environments and schedules while working flexible hours
  • Familiarized myself with each individual patient's needs in order to provide personalized assistance
  • Utilized problem solving techniques when dealing with difficult behaviors from clients
  • Prepared beds and changed linens, maximizing patient comfort
  • Responded quickly to emergency situations in order to provide appropriate medical attention
  • Performed light housekeeping duties including laundry and meal preparation
  • Assisted clients with activities of daily living such as bathing, dressing, grooming, eating and ambulation

Education

CPC CERTIFICATION - MEDICAL CODING

CPC Solutions, Inc
Tinley Park
09.2023

LICENSE -

Creative Hairstyling Academy
Highland, IN
08.2000

Associate of Applied Science -

DeVry University
Naperville, IL

Skills

  • Reporting and Analysis
  • Report generation
  • Meeting planning
  • Document management
  • Problem Investigations
  • Sampling Protocols
  • Safety Procedures
  • Product Quality Assurance
  • Mentorship and Training
  • Visual Inspection
  • Customer Satisfaction
  • Quality Assurance Controls
  • Preventative Maintenance
  • Document Maintenance
  • Equipment Testing and Calibration
  • Inspection Procedures
  • Process Evaluations
  • Process Validation
  • Corrective Actions
  • Packaging and Shipping Support
  • Reviewing Test Results
  • Computer Literacy
  • Documentation and Recordkeeping
  • Customer Service
  • Time Management
  • Medical Procedures Understanding
  • Medical Billing and Coding
  • Remote Video Conferencing
  • Microsoft Office
  • Critical Thinking
  • Phlebotomy
  • Medical Histories and Vital Statistics
  • Office supply management

Certification

  • CPC Certification in Medical Coding, CPC Solutions, Inc, Tinley Park, 09/01/23
  • Cosmetology License, Creative Hairstyling Academy, Highland, IN, 08/01/00

References

  • Tina Watkins, Interstate Blood Bank, Center Manager, (219) 487-1821, tina_watkins1914@outlook.com
  • Marlene Rodriguez, Interstate Blood Bank, Medical Operations Supervisor, (219) 628-4200, Nurse9702@iCloud.com
  • Kelly Swallers, Interstate Blood Bank, Medical Operations Supervisor, (219) 308-3783, kellyswallers@yahoo.com
  • Michelle Wories, River Forest Community School Corp., Director Of Technology, (219) 677-7749, Myche1l3275@gmail.com

Timeline

OPERATIONAL ASSISTANT UTILIZATION MANAGEMENT

Powers Health-Community Hospital
11.2023 - Current

HOME HEALTH AIDE

HOME HEALTH CARE AIDE, Companion Care
04.2014 - 09.2015

QUALITY ASSURANCE COORDINATOR

Interstate Blood Bank
06.1996 - 04.2023

CPC CERTIFICATION - MEDICAL CODING

CPC Solutions, Inc

LICENSE -

Creative Hairstyling Academy

Associate of Applied Science -

DeVry University

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