Lauren Nelbach
Newport News,VA
Summary
Proven leader in healthcare administration, adept in HIPAA compliance and office management, significantly enhanced patient satisfaction and operational efficiency at Virginia Oncology Associates. Expert in healthcare regulations with strong empathy, ensuring confidentiality and meticulous data entry. Achieved streamlined insurance claim processes, demonstrating exceptional negotiation skills and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Patient Benefits Coordinator
Virginia Oncology Associates
02.2024 - 04.2024
- Served as a liaison between patients, providers, and insurance companies to resolve claim issues and ensure timely reimbursement.
- Enhanced patient satisfaction by efficiently processing insurance claims and verifying eligibility.
- Optimized operational processes within the department for increased productivity, implementing new software tools where applicable.
Clerical Assistant
Hampton Family Practice
02.2023 - 01.2024
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadline times.
Lead Supervisor Appointment Coordinator
Casey KIA
06.2022 - 12.2022
- Demonstrated strong leadership skills, motivating team members to reach their full potential.
- Assisted upper management in payroll for the service department division.
- Championed written agreements for customers development of concerns or issues, supporting professional growth.
Office Manger
On Call Psychiatry
08.2017 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Grafton High School
Yorktown, VASkills
- Strong empathy
- HIPAA Compliance
- Office Administration
- Healthcare regulations
- Medical terminology
- Data entry
- Sales
- Clerical experience
- Negotiation
Accomplishments
- Computer Skills with 10 year experience
- Calender management with 5 years experience
- Data entry with 10 year experience
Timeline
Patient Benefits Coordinator
Virginia Oncology Associates
02.2024 - 04.2024
Clerical Assistant
Hampton Family Practice
02.2023 - 01.2024
Lead Supervisor Appointment Coordinator
Casey KIA
06.2022 - 12.2022
Office Manger
On Call Psychiatry
08.2017 - 12.2021
High School Diploma -
Grafton High School
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