Angela Cook
Shelby,NC
Summary
Retail leader with extensive experience in store operations management and employee training at Walmart. Demonstrated ability to enhance customer service and drive performance improvements. Expertise in inventory management and effective communication, consistently achieving sales goals while fostering a motivated team environment.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Lowes Home Improvment
Forest City, NC
02.2023 - Current
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed day-to-day duties accurately and efficiently.
Store Manager
Harbor Freight
Forest City, NC
07.2022 - 02.2023
- Resolved customer complaints in a timely manner.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created weekly work schedules for store personnel.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
Walmart
Denver, NC
11.2021 - 07.2022
- Oversaw day to day operations of total store.
- Directly supervised a store lead and 10 other salary managers and indirectly lead 400 hourly associates.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Academy Manager
Walmart
Denver, NC
10.2018 - 11.2021
- Ensure the execution of Academy program by maintaining timely class offerings and class scheduling.
- Ensure the facilitators are ready for class (through teach backs and facilitation audits).
- Identify associate training needs.
- Leverage appropriate technology for facilitation processes.
- Provide career development opportunities by providing best practice feedback.
- Promote and support company policies, procedures, and standards of ethics and integrity.
- Approve expenses daily for class participants.
- Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties and building a team based work environment.
Co-Manager
Walmart
Shelby, NC
10.2010 - 10.2018
- Oversaw all aspects of the retail-inventory management process, distribution of goods, work improvement-strategies through the direct management of eleven assistant store managers and the indirect management of 340 plus team associates.
- Planned, led and executed training and development programs on how to distribute inventory, stock and maintain company expectations in a clean, fast and friendly environment.
- Selected and hired associates for store positions.
- Ensure all department gross profit numbers were met or exceeded on a consistent basis.
- Reviewed budgets and managed costs.
- Assessed hourly associate performance and recommended performance increase amounts.
- Assess salary associate performance and recommended increase amounts.
- Led in-store associate and management investigations and handled disciplinary actions.
- Identified and selected associates for the inventory management flow process to adhere to Walmart's on shelf, customer availability program.
- Consistently placed as Manager on Duty in absence of Store Manager.
Assistant Manager
Walmart
Cherryville, NC
04.2007 - 10.2010
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Recruited and hired qualified candidates to fill open positions.
- Assisted in store opening by setting up office space, computers and cash registers.
Department Manager
Walmart
Shelby, NC
04.1998 - 04.2007
- Served as regular and seasonal merchandiser for floor sets, inventory control activities, and backroom processes.
- Trained and taught all associates on department sales, inventory process flows and in store standards.
- As an hourly supervisor, managed up to ten hourly associates.
Education
Academy Training
Walmart
Bentonville, AR10.2018
Active VR Shooting Training
Walmart
Denver NC10.2018
Servsafe Certification
Servsafe
Shelby, NC2015
Accounting
Cleveland Community College
Shelby, NC1995
Army National Guard
Missouri City, MOSkills
- Store operations management
- Employee supervision
- Opening and closing procedures
- Effective communication
- Customer service
- Performance evaluation
- Inventory management
- Employee training
Education and Training
other,other,other,other,other
Timeline
Assistant Manager
Lowes Home Improvment
02.2023 - Current
Store Manager
Harbor Freight
07.2022 - 02.2023
Store Manager
Walmart
11.2021 - 07.2022
Academy Manager
Walmart
10.2018 - 11.2021
Co-Manager
Walmart
10.2010 - 10.2018
Assistant Manager
Walmart
04.2007 - 10.2010
Department Manager
Walmart
04.1998 - 04.2007
Academy Training
Walmart
Active VR Shooting Training
Walmart
Servsafe Certification
Servsafe
Accounting
Cleveland Community College
Army National Guard