ANGELA COOK
Midland,TX
Summary
Hardworking and reliable employee with background in office works, operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
ONLINE SELLING
SELF EMPLOYED
ANGELES CITY PAMPANGA, PHILIPPINES
04.2020 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
CASHIER
DK
Odessa, TX
09.2019 - 03.2020
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of the checkout area and store displays.
- Handled cash, credit, and debit transactions while ensuring security protocols.
- Resolved customer complaints efficiently to enhance satisfaction and loyalty.
- Monitored stock levels and reported discrepancies to management promptly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
HOUSE KEEPING
MCM GRANDE HOTEL AND FUNDOME
ODESSA, TX
10.2019 - 12.2019
- Performed housekeeping duties such as cleaning rooms, changing linens and restocking supplies.
- Conducted light housekeeping duties such as laundry, vacuuming and dusting.
- Assisted guests with any questions or requests regarding housekeeping services.
SECRETARY
GOVERNMENT
ANGELES CITY PAMPANGA, PHILIPPINES
01.2006 - 10.2018
- Managed scheduling and calendar coordination for multiple government officials.
- Handled correspondence and communication between departments and external agencies.
- Organized meetings, prepared agendas, and recorded minutes for official events.
- Maintained filing systems and ensured easy access to important documents.
- Coordinated travel arrangements and logistics for government personnel.
- Responded to public inquiries and directed them to appropriate departments.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
High School Diploma -
ANGELES CITY NATIONAL TRADE SCHOOL
PHILIPPINES04-2002
Some College (No Degree) - Computer And Information Systems
SYSTEMS PLUS COMPUTER COLLEGE
PHILIPPINESSkills
- Point of sale systems
- Customer service
- Cash handling
- Inventory management
- Product knowledge
- Sales support
Languages
English
Professional
TAGALOG
Native/ Bilingual
PAMPANGO
Native/ Bilingual
Spanish
Limited
Timeline
ONLINE SELLING
SELF EMPLOYED
04.2020 - 05.2025
HOUSE KEEPING
MCM GRANDE HOTEL AND FUNDOME
10.2019 - 12.2019
CASHIER
DK
09.2019 - 03.2020
SECRETARY
GOVERNMENT
01.2006 - 10.2018
High School Diploma -
ANGELES CITY NATIONAL TRADE SCHOOL
Some College (No Degree) - Computer And Information Systems
SYSTEMS PLUS COMPUTER COLLEGE