Angela Cooke
Lexington,NC
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Rehab Office Coordinator/Director of Rehabilitation
Powerback Rehab
Chambersburg, PA- Currently Remote
06.2015 - Current
- Managed a team of 5 employees providing in-home therapy to patients within our designated area.
- Facilitated smooth day-to-day operations by effectively managing staff schedules, ensuring adequate coverage during peak hours or staff absences.
- Served as liaison between patients, therapists, insurers, and other healthcare providers to facilitate optimal coordination of care services.
- Ensured clear communication of financial obligations to patients or their Power of Attorney, securing necessary consent before providing services.
- Ensured compliance with Medicare documentation requirements by obtaining necessary signatures and uploading documents to patients medical record.
- Ensured accuracy and timely entry of all therapist billing.
- Ensured accurate time card punches for all therapists under my management and processed necessary PTO entries.
- Managed procurement of office supplies, PPE, and therapy materials to ensure seamless operations.
- Marketed rehabilitation services to ensure ongoing patient referrals.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Improved patient satisfaction with timely response to inquiries and efficient resolution of concerns.
CNA/Certified Medication Technician
Arc of Washington County
Hagerstown, MD
01.2014 - 12.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Administrative Assistant/Work Order Superintendent
Western Cary Building Products
Hagerstown, MD
09.2011 - 11.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated job scheduling in Oracle's Schedule and Dispatch system.
- Ensured consistent stock levels by ordering required supplies.
- Coordinated with production managers, builders, superintendents, and homeowners to facilitate efficient workflow and project completion.
Administrative Assistant/Office Manager
Frank J. Zitz & Company
Rhinebeck, NY
10.2004 - 07.2011
- Assisted owner with daily operational tasks to maintain efficient office management.
- Coordinated work calendar to ensure all deadlines were met.
- Created and maintained accurate documentation and spreadsheets for all job-related activities.
- Generated client invoices to ensure accurate billing and timely payments.
- Maintained comprehensive customer and vendor files.
- Procured all necessary supplies for both office and manufacturing operations.
- Supported owner through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Handled all customer service calls, ensuring prompt and effective resolution of inquiries.
Education
General
University of North Carolina At Greensboro
Greensboro, NCSkills
- Scheduling and calendar management
- Teamwork and collaboration
- Office administration
- Customer service
- Problem-solving
- Time management
- Organizational skills
- Verbal and written communication
- Documentation and recordkeeping
Awards
Certificate of Excellence for outstanding performance 4th quarter 2021. PULSE Employee Excellence Award.
Timeline
Rehab Office Coordinator/Director of Rehabilitation
Powerback Rehab
06.2015 - Current
CNA/Certified Medication Technician
Arc of Washington County
01.2014 - 12.2022
Administrative Assistant/Work Order Superintendent
Western Cary Building Products
09.2011 - 11.2013
Administrative Assistant/Office Manager
Frank J. Zitz & Company
10.2004 - 07.2011
General
University of North Carolina At Greensboro