Summary
Overview
Work History
Education
Skills
Timeline
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Angela Cooper

Lancaster,TX

Summary

Proven track record in enhancing client wellbeing and satisfaction at VCP Home Health Care through compassionate care and efficient problem-solving. Skilled in multitasking and organization, I significantly improved patient comfort and streamlined care processes. Demonstrated strong ethics and dependability, achieving a notable increase in positive client feedback. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider offering [Number] years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

12
12
years of professional experience

Work History

Caregiver

VCP Home Health Care
08.2013 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Customer Service Representative

Medlife Health Care
03.2015 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Senior Collections Specialist

Capital One
04.2012 - 02.2015
  • Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
  • Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
  • Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
  • Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
  • Optimized resource allocation by closely monitoring key performance indicators and adjusting strategies accordingly.
  • Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
  • Streamlined the collections process for increased success rates and improved customer relations.
  • Championed technological innovations within the department, integrating cutting-edge solutions that enhanced overall productivity levels and cost-efficiency measures.
  • Expanded market share through effective collaboration with sales teams on joint marketing initiatives aimed at increasing client retention rates and attracting new business opportunities.

Education

No Degree - Computer Science

Mountain View College
Dallas, TX
02.1985

High School Diploma -

South Oak Cliff High School
Dallas, TX
01.1984

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Multitasking and Organization
  • Personal Hygiene Assistance
  • Basic Housekeeping
  • Emotional Support
  • Housekeeping
  • Strong Ethics
  • Meal Preparation

Timeline

Customer Service Representative

Medlife Health Care
03.2015 - 01.2022

Caregiver

VCP Home Health Care
08.2013 - Current

Senior Collections Specialist

Capital One
04.2012 - 02.2015

No Degree - Computer Science

Mountain View College

High School Diploma -

South Oak Cliff High School

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Angela Cooper