Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela Cooper

Lancaster,TX

Summary

Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

12
12
years of professional experience

Work History

Caregiver

VCP Home Health Care
Arlington, Texas
08.2013 - Current
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Supported bathing, dressing and personal care needs.

Customer Service Representative

Cornerstone Staffing, Inc. Temporary Contract Position
Dallas, TX
11.2020 - 01.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Tax Preparer

Edouoxs Taxes Service
Dallas, Texas
03.2018 - 04.2020
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Compiled data from clients to accurately complete tax forms.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Provided guidance on financial decisions related to taxes.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Filed electronically through approved software programs.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Developed effective relationships with customers through friendly communication.

Customer Service Representative

Capital One
Dallas, TX
04.2012 - 02.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Computers - Data Processing

Mountain View College
Dallas, TX
08-1989

Basic Studies

South Oak Cliff High School
Dallas, TX
05-1984

Skills

  • Mobility Assistance
  • Progress Documentation
  • Documentation
  • Behavioral Management
  • Meal Preparation
  • Basic Housekeeping
  • Client Transportation
  • Flexible Schedule
  • Data Entry
  • Paperwork Processing
  • Data Collection
  • Filing
  • Prioritization
  • Inbound and Outbound Calling

Languages

English
Professional

Timeline

Customer Service Representative

Cornerstone Staffing, Inc. Temporary Contract Position
11.2020 - 01.2021

Tax Preparer

Edouoxs Taxes Service
03.2018 - 04.2020

Caregiver

VCP Home Health Care
08.2013 - Current

Customer Service Representative

Capital One
04.2012 - 02.2015

Computers - Data Processing

Mountain View College

Basic Studies

South Oak Cliff High School
Angela Cooper