Angela Coots
Yorktown,IN
Summary
- Detail-oriented with experience in people relations, communicating, data entry, office protocol, and management.
- Familiar with the work environment and standards for position applying for.
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
28
28
years of professional experience
Work History
Building Level Substitute
ESS - Yorktown Elementary School
09.2022 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Human Resources Manager
Coots Masonry
05.2006 - 01.2012
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Devised hiring and recruitment policies for a 10+/- employee company.
- Managed payroll functions to ensure timely and accurate compensation for all employees.
- Produced contracts, reports, letters, billing, and proposals for clients.
- Responsible for keeping track of payroll and paying montly and quarterly taxes.
Account Specialist
Sallie Mae Corporation
03.2008 - 06.2010
- Collected on delinquent accounts to reduce overdue balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Achieved performance goals on consistent basis.
Receptionist
Ivy Tech Community College
04.2004 - 05.2006
- Greeted incoming students and visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with students, and updated records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding students, staff, and school.
Secretary to the Captain
Indiana Department Of Correction
04.2001 - 08.2003
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support.
- Created and updated records and files to maintain document compliance.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and attendance.
Correctional Officer
Indiana Department Of Correction
04.2001 - 08.2003
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Waitress
Perkins Family Restaurant & Bakery
11.1997 - 04.2001
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Restaurant Hostess
Perkins Family Restaurant & Bakery
11.1997 - 04.2001
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Cashier
Jimmies Dairy Bar
02.1996 - 11.1997
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
Education
Associates of General Studies - All
Ivy Tech Community College of Indiana
Indianapolis, IN12.2015
No Degree - Business
University of Phoenix
Tempe, AZ01.2005
Criminal Justice Certificate - Criminal Justice For Employment
Indiana University
Bloomington, IN12.2001
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Decision-Making
- Problem Resolution
Volunteer Work
- Ever since 2008, I have coached many youth sports. Baseball, Softball, Basketball, assisted with the Yorktown Cross Country Team. I am currently coaching 2 Softball teams in Yorktown. The 12u Yorktown Tri County Team and a Girls Single A Softball Team at the Yorktown JAA pa
- I have also been a Board Member for 2 different Little Leagues. I am currently on the Board with Yorktown JAA and I was a member of Brooklyn Little League's Board.
- I participated in Cub Scouts when my son was a member of it and became certified as an Assistant Cubmaster.
Additional Information
On a personal note, I have enjoyed having the privilege to work at YES, (and with you) for the past few years. The staff, the students, even (some of) the parents are so amazing and I have loved coming to work everyday. With my experience, I feel as if I am the right person for the job, and am familiar with what duties it entails. I know how to do this job. But seriously, with my position being eliminated, I am worried I will not be able to be around anymore and it makes me extremely sad because I SERIOUSLY love all of you. I pray you consider me for this position. I would LOVE to be an employee of Yorktown Community Schools by filling the Secretarial Position.
Languages
English
Full Professional
American Sign Language
Full Professional
Spanish
Limited Working
Timeline
Building Level Substitute
ESS - Yorktown Elementary School
09.2022 - Current
Account Specialist
Sallie Mae Corporation
03.2008 - 06.2010
Human Resources Manager
Coots Masonry
05.2006 - 01.2012
Receptionist
Ivy Tech Community College
04.2004 - 05.2006
Secretary to the Captain
Indiana Department Of Correction
04.2001 - 08.2003
Correctional Officer
Indiana Department Of Correction
04.2001 - 08.2003
Waitress
Perkins Family Restaurant & Bakery
11.1997 - 04.2001
Restaurant Hostess
Perkins Family Restaurant & Bakery
11.1997 - 04.2001
Cashier
Jimmies Dairy Bar
02.1996 - 11.1997
Associates of General Studies - All
Ivy Tech Community College of Indiana
No Degree - Business
University of Phoenix
Criminal Justice Certificate - Criminal Justice For Employment
Indiana University
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