Angela Cordova
Thornton,CO
Summary
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Knowledgeable [Desired Position] with solid background in overseeing customer support teams. Proven track record of enhancing customer satisfaction and streamlining service processes. Demonstrated strong problem-solving abilities and effective team leadership.
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service
08.1998 - 02.2005
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Business Management
Metropolitan State University of Denver
Denver06-2025
Associate of Arts - Business Emphasis in Accounting
Community College of Denver
Denver05-2015
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Work prioritization
- Delegating work
- Employee scheduling
Timeline
Customer Service Supervisor
United States Postal Service
08.1998 - 02.2005
Business Management
Metropolitan State University of Denver
Associate of Arts - Business Emphasis in Accounting
Community College of Denver