Angela Cordova Martinez
Whittier,CA
Summary
Hard-working student seeks to obtain the position to deliver exceptional customer service; coming with an outgoing personality, amiable work style, and the ability to prepare and serve to deliver a satisfactory guest experience.
Overview
8
8
years of professional experience
Work History
Receptionist, Medical Assistant
Cornerstone Acupuncture Institute
Fullerton/Irvine
10.2022 - Current
- Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Provides clear, accurate, impartial and timely language interpretation between English and Spanish to facilitate medically necessary communication between patient, family and health care provider
- Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments
- Performs all other duties as trained and requested by provider and/or management
Server/Hostess
Tokyo Town Sushi
La Mirada
10.2021 - 07.2022
- Provided excellent customer service to ensure satisfaction
- Assisted with interpreting customer inquiries and requests in Spanish
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Communicated effectively with kitchen staff regarding customer allergies or special requests
Boba Tea Barista/Team Leader
Ding Tea La Mirada
La Mirada
03.2019 - 10.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Supervising and training our baristas
- Scheduling team members’ tasks and schedules
- Brewing teas, cooking boba, making milk teas, teas, and coffee beverages
- Monitored inventory levels of supplies and restocked when necessary
Sales Floor/Guest Service
Target
La Habra
10.2016 - 03.2019
- Provide excellent guest service by assisting guests and responding to inquiries and complaints
- Assisted with interpreting customer inquiries and requests in Spanish
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, security practices, and job procedures
- Cashier and Salesfloor Trainer
- Recommend, select, and help locate or obtain merchandise based on guest needs and desires
- Stocking, organizing, sizing products
Education
B.A. Degree in Linguistics: Option in Translation -
Cal State University of Long Beach
Long Beach, CA12-2024
AA Degree in Chinese -
Cerritos College
01.2022
Skills
- Fluent in English and Spanish
- Complaint Resolution
- Teamwork and Collaboration
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
Languages
- English
- Spanish
Timeline
Receptionist, Medical Assistant
Cornerstone Acupuncture Institute
10.2022 - Current
Server/Hostess
Tokyo Town Sushi
10.2021 - 07.2022
Boba Tea Barista/Team Leader
Ding Tea La Mirada
03.2019 - 10.2022
Sales Floor/Guest Service
Target
10.2016 - 03.2019
B.A. Degree in Linguistics: Option in Translation -
Cal State University of Long Beach
AA Degree in Chinese -
Cerritos College
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