Angela Corella
Tucson,AZ
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Dispatcher
Downtown Towing
05.2020 - Current
- Communicated with drivers and personnel to coordinate timely arrivals .
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Maintained professional relationship with accounts and drivers to increase trust, reliability and rapport.
Customer Service Representative
GC Services Call Center
11.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Caregiver
Homewatch Caregivers
09.2015 - 09.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Tucson Acceleraded High School
Tucson, AZ2008
Skills
- Attentive to People
- Paperwork and Documentation
- Professional Relationships
- Transportation Management
- Telephone Etiquette
- Exceeding Customer Expectations
- Coordination
Timeline
Dispatcher
Downtown Towing
05.2020 - Current
Customer Service Representative
GC Services Call Center
11.2018 - 05.2020
Caregiver
Homewatch Caregivers
09.2015 - 09.2018
High School Diploma -
Tucson Acceleraded High School